论文信息 - AI User Support System for SAP ERP

AI User Support System for SAP ERP

An intelligent system for SAP ERP user support is proposed in this paper. It enables automatic replies on users' requests for support, saving time for problem analysis and resolution and improving responsiveness for end users. The system is based on an ensemble of machine learning algorithms of multiclass text classification, providing efficient question understanding, and a special framework for evidence retrieval, providing the best answer derivation.

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