Performance measurement & control systems for implementing strategy : text & cases

I. FOUNDATIONS FOR IMPLEMENTING STRATEGY 1. Organizational Tensions to be Managed. 2. Basics for Successful Strategy. 3. Organizing for Performance. 4. Using Information for Performance Measurement and Control. II. CREATING PERFORMANCE MEASUREMENT SYSTEMS 5. Building a Profit Plan. 6. Evaluating Strategic Profit Performance. 7. Designing Asset Allocation Systems. 8. Linking Performance to Markets. 9. Building a Balanced Scorecard. III. ACHIEVING PROFIT GOALS AND STRATEGIES 10. Using Diagnostic and Interactive Control Systems. 11. Aligning Performance Goals and Incentives. 12. Identifying Strategic Risk. 13. Managing Strategic Risk. 14. Levers of Control for Implementing Strategy. IV. CASE STUDIES ATH Technologies, Inc.: Making the Numbers. J Boats. MCI Communications: Planning for the 1990s. Asea Brown Boveri. ABB: Accountability Times Two (A). ABB: Accountability Times Two (B). ABB: The ABACUS System. Roy Rogers Restaurants. Codman & Shurtleff, Inc.: Planning and Control System. Hanson Ski Products. Walker and Company: Profit Plan Decisions. Compagnie du Froid, S.A. Texas Eastman Company. Burlington Northern: The ARES Decision (A). Tennessee Controls: The Strategic Ranking Problem. Birch Paper Company. Polysar Limited. Purity Steel Corporation, 1995. Western Chemical Corporation: Divisional Performance Measurement. Chadwick, Inc.: The Balanced Scorecard. Mobil USM&R (A): Linking the Balanced Scorecard. Citibank: Performance Evaluation. Nordstrom: Dissension in the Ranks? (A). Turner Construction Company: Project Management Control Systems. Mary Kay Cosmetics: Sales Force Incentives (A). Duckworth Industries, Inc.-Incentive Compensation Programs. Kidder, Peabody, & Co.: Creating Elusive Profits. Westchester Distributing, Inc. (A). Automatic Data Processing: The EFS Decision. Hamilton Financial Investments: A Franchise Built on Trust. Automation Consulting Services. Becton Dickinson-Designing the New SOF Planning Process. Guidant Corporation: Shaping Culture Through Systems.