Multi-Criteria Decision Model for e-learning Architecture Selection based on Utility Function and ELECTRE Method

An e-learning architecture selection has been analyzed. This is a typical problem when dealing with e-learning system selection. For each alternative of an e-learning architecture there is an evaluation of both cost and quality of service. The latter may include probabilistic delivery time and confidence in quality commitment. The decision-maker takes into account multi-criteria evaluation through ELECTRE method. Besides, each criterion is evaluated through a utility function. The model integrates both approaches to indicate the best e-learning architecture. This paper presents the formulation for the decision model and a numerical application to illustrate the use of the model.