Focus on Citizens: Public Engagement with Online and Face-to-Face Participation - A Case Study

The main objective of this paper is to focus on how an integrated system based on Information Communication Technology (ICT) and face-to-face communication can increase participation in order to have a positive effect on quality of life, plans and decisions, and to discuss the many benefits which web-based public participation can bring to the planning process through a set of improvements to relations, quality and structure of cities in general and in this case example specifically. With the development of a transparent support system for collaborative decision-making processes, it is possible to identify a strategy for addressing gaps to reach collaborative decisions.

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