Supporting and Assisting the Execution of Knowledge-Intensive Processes

Business processes management (BPM) offers the tools to model business processes. In order to implement and support the created process models, business process management systems (BPMS) have been introduced. Such a system handles the coordination between the process actors and makes sure that the real process is executed in conformance to the specified model. The existing BPMSs focus on tightly framed processes and offer little to no support for less tightly framed processes. Knowledge-intensive processes (KiP) are an important class of such loosely framed processes. In this research project we want to develop a BPMS architecture that offers both support and assistance during the execution of KiPs. Some components of traditional BPMSs can be reused, but other components will have to be adapted or even created to fit the new purpose. In this paper we present the problem description, research goals, methodology and current status of the research project.

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