The New Public Service: Serving, Not Steering

1. Public Administration and the New Public Management 2. The Roots of the New Public Service 3. Serve Citizens, Not Customers 4. Seek the Public Interest 5. Value Citizenship over Entrepreneurship 6. Think Strategically, Act Democratically 7. Recognize That Accountability Isn't Simple 8. Serve Rather than Steer 9. Value People, Not Just Productivity 10. The New Public Service and Citizen Engagement: Cases and Recommendations 11. Fifteen Years Later: Are We Rowing, Steering, or Serving? 12. Conclusion