Building trust in virtual teams

This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of online courses studied over a three year period, and contrasts these results with one of the poorest rated online courses. Establishing swift trust at the beginning of an online course appears to be related to subsequent course success. Strategies for trust formation are also suggested.

[1]  John R. Bourne,et al.  Paradigms for on-line learning: a case study in the design and implementation of an asynchronous learning networks (ALN) course , 1997, Proceedings Frontiers in Education 1997 27th Annual Conference. Teaching and Learning in an Era of Change.

[2]  Sirkka L. Jarvenpaa,et al.  Communication and Trust in Global Virtual Teams , 1999, J. Comput. Mediat. Commun..

[3]  Roderick M. Kramer,et al.  Swift trust and temporary groups. , 1996 .

[4]  Starr Roxanne Hiltz,et al.  Studies of ALN: an empirical assessment , 2001, Proceedings of the 34th Annual Hawaii International Conference on System Sciences.

[5]  Suzanne P. Weisband,et al.  Developing Trust in Virtual Teams , 1997, HICSS.

[6]  Starr Roxanne Hiltz,et al.  Network Nation: Human Communication Via Computer , 1979 .

[7]  J. Kugelmass.  Telecommuting: A Manager's Guide to Flexible Work Arrangements , 1995 .

[8]  Sirkka L. Jarvenpaa,et al.  Communication and Trust in Global Virtual Teams , 1999 .

[9]  Carol L. Colbeck.  It's All in How You Look at Things: Alternative Constructions of Professors' Undergraduate Education Role. , 1995 .

[10]  Robert Heckman,et al.  A content analytic comparison of FTF and ALN case-study discussions , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.

[11]  Starr Roxanne Hiltz,et al.  Collaborative Learning In Asynchronous Learning Networks: Building Learning Communities , 1998, WebNet.

[12]  S. R. Hiltz.  The Network Nation , 1978 .

[13]  Suzanne P. Weisband,et al.  Developing trust in virtual teams , 1997, Proceedings of the Thirtieth Hawaii International Conference on System Sciences.

[14]  Maryam Alavi,et al.  Computer-Mediated Collaborative Learning: An Empirical Evaluation , 1994, MIS Q..

[15]  Vincent P. Wade,et al.  Evaluating the design and delivery of WWW based educational environments and courseware , 1998, ITiCSE '98.

[16]  Starr Roxanne Hiltz,et al.  Becoming a Virtual Professor: Pedagogical Roles and Asynchronous Learning Networks , 2002, J. Manag. Inf. Syst..

[17]  Julie I. Tallman,et al.  Collaborative Unit Planning--Schedule, Time, and Participants. Part Three: The 1993-94 AASL/Highsmith Research Award Study. , 1994 .