Multi-trip vehicle routing and scheduling problem with time window in real life

This paper studies a manpower scheduling problem with multiple maintenance operations and vehicle routing considerations. Service teams located at a common service centre are required to travel to different customer sites. All customers must be served within given time window, which are known in advance. The scheduling process must take into consideration complex constraints such as a meal break during the team's shift, multiple travelling trips, synchronisation of service teams and working shifts. The main objective of this study is to develop a heuristic that can generate high quality solution in short time for large problem instances. A Two-stage Scheduling Heuristic is developed for different variants of the problem. Empirical results show that the proposed solution performs effectively and efficiently. In addition, our proposed approximation algorithm is very flexible and can be easily adapted to different scheduling environments and operational requirements.