The social networking application success model : An Empirical Study of Facebook and Twitter

Social networking applications (SNAs) are among the fastest growing web applications of recent years. In this paper, we propose a causal model to assess the success of SNAs, grounded on DeLone and McLean’s updated information systems (IS) success model. In addition to their original three dimensions of quality, i.e., system quality, information quality and service quality, we propose that a fourth dimension - networking quality - contributes to SNA success. We empirically examined the proposed research model with a survey of 168 Facebook and 149 Twitter users. The data validates the significant role of networking quality in determining the focal SNA’s success. The theoretical and practical implications are discussed.

[1]  Jianfeng Wang,et al.  Distance learning success – a perspective from socio-technical systems theory , 2010, Behav. Inf. Technol..

[2]  Heejun Han,et al.  Method of Improving Personal Name Search in Academic Information Service , 2012 .

[3]  Hei-Chia Wang,et al.  Assessing e-learning 2.0 system success , 2011, Comput. Educ..

[4]  Richard P. Bagozzi,et al.  Assessing Construct Validity in Organizational Research , 1991 .

[5]  Heeseok Lee,et al.  Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety , 2009, Expert Syst. Appl..

[6]  Wei Wang,et al.  Innovate with Complex Information Technologies: A Theoretical Model and Empirical Examination , 2008, J. Comput. Inf. Syst..

[7]  Ephraim R. McLean,et al.  Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model , 2004, Int. J. Electron. Commer..

[8]  Prodromos D. Chatzoglou,et al.  Hospital information systems: Measuring end user computing satisfaction (EUCS) , 2012, J. Biomed. Informatics.

[9]  Venkatesh Shankar,et al.  Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context , 2004 .

[10]  Mary Beth Rosson,et al.  Weak Ties in Networked Communities , 2005, Inf. Soc..

[11]  Blake Ives,et al.  An empirical study of the impact of user involvement on system usage and information satisfaction , 1986, CACM.

[12]  Li-Ling Hsu,et al.  Understanding the critical factors effect user satisfaction and impact of ERP through innovation of diffusion theory , 2008, Int. J. Technol. Manag..

[13]  Tao Zhou,et al.  The Relative Importance of Website Design Quality and Service Quality in Determining Consumers’ Online Repurchase Behavior , 2009, Inf. Syst. Manag..

[14]  Ephraim R. McLean,et al.  Measuring information systems success: models, dimensions, measures, and interrelationships , 2008, Eur. J. Inf. Syst..

[15]  Zeno C. S. Leung,et al.  Effectiveness of Knowledge Management Systems in Social Services: Food Assistance Project as an Example , 2012 .

[16]  Wen-Bin Yu,et al.  Enhancing business networks using social network based virtual communities , 2006, Ind. Manag. Data Syst..

[17]  Edward Bernroider,et al.  IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success , 2008, Inf. Manag..

[18]  William J. Kettinger,et al.  Pragmatic Perspectives on the Measurement of Information Systems Service Quality Analysis with LISREL : An Appendix to Pragmatic Perspectives on the Measurement of Information Systems Service Quality , 2002 .

[19]  Yi-Shun Wang,et al.  Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success , 2008, Gov. Inf. Q..

[20]  Stacie Petter,et al.  Evaluating the success of an emergency response medical information system , 2011, Int. J. Medical Informatics.

[21]  Hsiu-Fen Lin,et al.  Antecedents of Virtual Community Satisfaction and Loyalty: An Empirical Test of Competing Theories , 2008, Cyberpsychology Behav. Soc. Netw..

[22]  Gee-Woo Bock,et al.  The Factors Affecting Success of Knowledge-Based Systems at the Organizational Level , 2009, J. Comput. Inf. Syst..

[23]  Izak Benbasat,et al.  Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success , 2008, Inf. Syst. Res..

[24]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[25]  Weiguo Fan,et al.  Examining the Success of Websites beyond E-Commerce: An Extension of the is Success Model , 2009, J. Comput. Inf. Syst..

[26]  Shengli Li,et al.  Network effects in online two-sided market platforms: A research note , 2010, Decis. Support Syst..

[27]  Gregory J. L. Tourte,et al.  Twitter, information sharing and the London riots? , 2012 .

[28]  Mark I. Hwang,et al.  A Structural Model of Data Warehousing Success , 2008, J. Comput. Inf. Syst..

[29]  Victor R. Prybutok,et al.  Evaluating leadership, IT quality, and net benefits in an e-government environment , 2008, Inf. Manag..

[30]  Haejung Yun,et al.  Research on factors influencing intention to use DMB using extended IS success model , 2010, Inf. Technol. Manag..

[31]  Birger Rapp,et al.  Relationships among ERP post-implementation success constructs: An analysis at the organizational level , 2010, Comput. Hum. Behav..

[32]  Yi-Wen Fan,et al.  Knowledge sharing and customer relationship management in the travel service alliances , 2009 .

[33]  Gyeung-Min Kim,et al.  An Exploratory Study of Factors Influencing ASP (Application Service Provider) Success , 2008, J. Comput. Inf. Syst..

[34]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[35]  J. J. Cronin,et al.  Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments , 2000 .

[36]  Eric T. G. Wang,et al.  Understanding Customers' Satisfaction and Repurchase Intentions: An Integration of IS Success Model, Trust, and Justice , 2011, Internet Res..

[37]  Matthew K. O. Lee,et al.  A theoretical model of intentional social action in online social networks , 2010, Decis. Support Syst..

[38]  Terry Anthony Byrd,et al.  A methodology for construct development in MIS research , 2005, Eur. J. Inf. Syst..

[39]  Alireza Hassanzadeh,et al.  A model for measuring e-learning systems success in universities , 2012, Expert Syst. Appl..

[40]  Andreas Holzinger,et al.  The effect of previous exposure to technology on acceptance and its importance in usability and accessibility engineering , 2011, Universal Access in the Information Society.

[41]  Matthew K. O. Lee,et al.  How to keep members using the information in a computer-supported social network , 2009, Comput. Hum. Behav..

[42]  Yi-Shun Wang.  Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success , 2008, Inf. Syst. J..

[43]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[44]  Murali Sambasivan,et al.  User acceptance of a G2B system: a case of electronic procurement system in Malaysia , 2010, Internet Res..

[45]  Jen-Her Wu,et al.  An organizational memory information systems success model: an extension of DeLone and McLean's I/S success model , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[46]  Sevgi Özkan,et al.  Multi-dimensional students' evaluation of e-learning systems in the higher education context: An empirical investigation , 2009, Comput. Educ..

[47]  P. Hyland,et al.  The necessary alignment between technology innovation effectiveness and operational effectiveness , 2009, Journal of Management & Organization.

[48]  Victor R. Prybutok,et al.  The moderating effect of occupation on the perception of information services quality and success , 2010, Comput. Ind. Eng..

[49]  Stephen M. Mutula,et al.  A proposed model for evaluating the success of WebCT course content management system , 2010, Comput. Hum. Behav..

[50]  Carol Stoak Saunders,et al.  Measuring Performance of the Information Systems Function , 1992, J. Manag. Inf. Syst..

[51]  Richard V. McCarthy,et al.  An Empirical Investigation of Knowledge Management Systems' Success , 2008, J. Comput. Inf. Syst..

[52]  Barry Wellman,et al.  Community: from neighborhood to network , 2005, CACM.

[53]  Kun Chang Lee,et al.  Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean's model perspective , 2009, Interact. Comput..

[54]  Cheolho Yoon,et al.  The effects of organizational citizenship behaviors on ERP system success , 2009, Comput. Hum. Behav..

[55]  Vincent Cho,et al.  A study on the impact of Organisational Learning to the effectiveness of Electronic Document Management Systems , 2010, Int. J. Technol. Manag..

[56]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[57]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[58]  Hsiu-Fen Lin,et al.  An investigation into the effects of IS quality and top management support on ERP system usage , 2010 .

[59]  Cheolho Yoon,et al.  Developing the Causal Model of Online Store Success , 2009, J. Organ. Comput. Electron. Commer..

[60]  Jung-Yu Lai,et al.  Effects of employees' perceived dependability on success of enterprise applications in e-business , 2009 .

[61]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[62]  Changsu Kim,et al.  An empirical investigation of factors affecting ubiquitous computing use and U-business value , 2009, Int. J. Inf. Manag..

[63]  Jane E. Klobas,et al.  User developed application success: sources and effects of involvement , 2008, Behav. Inf. Technol..

[64]  Henry C. Lucas,et al.  Analyzing Enterprise Resource Planning System Implementation Success Factors in the Engineering–Construction Industry , 2008 .

[65]  Charalambos Spathis,et al.  Measuring the success of the Greek Taxation Information System , 2010, Int. J. Inf. Manag..

[66]  Kamel Rouibah,et al.  Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait , 2009, Ind. Manag. Data Syst..

[67]  Narasimhaiah Gorla,et al.  Organizational impact of system quality, information quality, and service quality , 2010, J. Strateg. Inf. Syst..

[68]  Peter B. Seddon,et al.  A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems , 2010, MIS Q..

[69]  Khaled A. Alshare,et al.  IS Success Model in E-Learning Context Based on Students' Perceptions , 2010, J. Inf. Syst. Educ..

[70]  Sue Abdinnour-Helm,et al.  Examining the effects of information system characteristics and perceived usefulness on post adoption usage of information systems , 2008, Inf. Manag..

[71]  Cliff Lampe,et al.  The ties that bind: Social network principles in online communities , 2009, Decis. Support Syst..

[72]  Sumeet Gupta,et al.  Measuring open source software success , 2009 .