Uma metodologia para a seleção de um provedor de serviços logísticos

This paper deals with the problem of the decision-making process related to outsourcing logistics activities and selecting a logistics service provider as well. The proposed approach comprises three main aspects: analyzing and understanding the opportunities and the risks involved in outsourcing logistics activities; proposition of a list of relevant attributes that should be considered in this decision process; and supporting companies needs in accessing the various alternatives and choosing the best alternative, which best fits the contractors needs. The proposed methodology is based on the Analytic Hierarchy Process (AHP), which allows qualitative and quantitative attributes to be considered, and has been applied to several decision-making processes in different segments.