Procedures of the Human Factors Center at San Jose

The work performed at the Human Factors Center located at IBM's development facility in San Jose, California, is representative of human factors work being done by groups of human factors specialists throughout IBM. A few of the projects that the Center was involved with are described as examples to show how human factors concerns are studied in the development of products and systems. The examples were selected to indicate the broad nature of the problems studied and include hardware and software areas. The complete scientific techniques used in the projects are not discussed in this paper so that the focus of discussion will be on the nature, scope, and methodology of the human factors work, The computing and data collection systems used for human factors tests are briefly discussed.