Organisational Change and Firm Performance

Organisational change encompasses production processes (quality management, lean production, business re-engineering), management approaches (teamwork, training, flexible work and compensation) and external relations (outsourcing, customer relations, networking). Performance improvements from organisational investments are greatest when production, management and consumer approaches are combined, and when these bundled practices are implemented in conjunction with information and communications technologies (ICT). One explanation for the “productivity” may be that organizational change is key to realising benefits from ICT, while ICT is essential to implementing organisational change, necessitating combined investments to raise productivity growth. The proportion of OECD firms that introduced organisational changes rose significantly in the 1990s and the incidence of organizational change has been highest in service sectors. Larger firms, particularly those exposed to international ... Changement organisationnel et performances des entreprises Le changement organisationnel englobe les procedes de production (gestion de la qualite, production econome en ressources, reconfiguration de l'entreprise), les methodes de gestion (travail en equipe, formation, travail et remuneration flexibles) et les relations exterieures (externalisation, relations avec la clientele, constitution de reseaux). Les ameliorations des performances decoulant d'investissements a finalite organisationnelle sont les plus importantes lorsque les strategies de production, de gestion et de relations avec le consommateur sont integrees et mises en œuvre de pair avec les technologies de l'information et des communications (TIC). Le “paradoxe de la productivite” tient peut-etre a ce que le changement organisationnel est essentiel pour concretiser les avantages des TIC, alors que ces memes TIC sont indispensables pour mettre en œuvre le changement organisationnel, ce qui necessite des investissements combines pour accelerer l’accroissement de la ...

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