Measure Up!: Yardsticks for Continuous Improvement

Foreword. Preface. Acknowledgements. 1. Do Your Yardsticks Measure Up?. 2. Taking of the Blinders. 3. Dynamic Strategies need Dynamic Yardsticks. 4. The Eyes of the Customer. 5. Down to Brass Racks. 6. Performance that Counts to the Customer. 7. Performance that Counts to the Bottom Line. 8. Custom Railoring Performance Measures. 9. Altering the corporate Mindset. 10. Mending and Remodeling Related Systems. Conclusion. Appendices. Glossary. Index.