The use of records - a literature review
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[24] Chris Turner,et al. Understanding users: a prerequisite for developing new technologies , 2004 .
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[26] Diane Beattie,et al. An Archival User Study: Researchers in the Field of Women's History , 1989 .
[27] E. Yakel,et al. AI: Archival Intelligence and User Expertise , 2007 .