Product-Service System Approaches - A Business Perspective on Service Modeling

[1]  Stephen L. Vargo,et al.  Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development , 2010 .

[2]  Stephen L. Vargo,et al.  Service-dominant logic: continuing the evolution , 2008 .

[3]  Walter Ganz,et al.  Germany: service engineering , 2006, CACM.

[4]  Carliss Y. Baldwin,et al.  Managing in an age of modularity. , 1997, Harvard business review.

[5]  Nicola Morelli,et al.  Designing Product/Service Systems: A Methodological Exploration1 , 2002, Design Issues.

[6]  G. L. Shostack,et al.  How to Design a Service , 1982 .

[7]  Gunter Lay,et al.  Management produktbegleitender Dienstleistungen , 2005 .

[8]  David A. Koonce,et al.  A visual modelling language for EXPRESS schema , 2001, Int. J. Comput. Integr. Manuf..

[9]  Marc Bossmann.  Feature-basierte Produkt- und Prozessmodelle in der integrierten Produktentstehung , 2007 .

[10]  J. B. Quinn,et al.  Beyond products: services-based strategy. , 1990, Harvard business review.

[11]  James A. Fitzsimmons,et al.  Service Management: Operations, Strategy, and Information Technology , 1997 .

[12]  Christopher Ward,et al.  An integration model for organizing IT service management , 2007 .

[13]  Harry Katzan,et al.  Service Science: Concepts, Technology, Management , 2008 .

[14]  G. L. Shostack.  Breaking Free from Product Marketing , 1977 .

[15]  Christopher P. Holland,et al.  Strategy, networks and systems in the global translation services market , 2010, J. Strateg. Inf. Syst..

[16]  D. Bowen,et al.  “Service logic”: achieving service system integration , 1995 .

[17]  James Teboul,et al.  Service is Front Stage: Positioning Services for Value Advantage , 2006 .

[18]  Jörg Becker,et al.  Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles , 2009, Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model..

[19]  Holger Luczak,et al.  Prospective Analysis of Cooperative Provision of Industrial Services Using Coloured Petri Nets , 2006, ICATPN.

[20]  Reiko Heckel,et al.  Dynamic Meta Modeling with time: Specifying the semantics of multimedia sequence diagrams , 2003, Software & Systems Modeling.

[21]  R. Garud,et al.  Technological and Organizational Designs for Realizing Economies of Substitution , 1997 .

[22]  Brenda L. Dietrich,et al.  Resource planning for business services , 2006, CACM.

[23]  A. Payne,et al.  Managing the co-creation of value , 2008 .

[24]  Frank Wolff,et al.  A Multi-Perspective Framework for Evaluating Conceptual Models in Organisational Change , 2005, ECIS.

[25]  Peggy Zwolinski,et al.  Design of Product-Service Systems , 2005 .

[26]  Vallabh Sambamurthy,et al.  Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information Systems Scholars , 2006, Inf. Syst. Res..

[27]  A. G. Demusyak.  International Standards Organization (ISO) , 1967 .

[28]  Stephen L. Vargo,et al.  Service, value networks and learning , 2010 .

[29]  Thomas Herrmann,et al.  Im Spannungsfeld zwischen formalen und informellen Aspekten: Modellierung von Dienstleistungsprozessen mit SeeMe , 2005 .

[30]  Claudia Rainfurth,et al.  Effiziente Organisation produktbegleitender Dienstleistungen — ein ýberblick , 2005 .

[31]  Tomohiko Sakao,et al.  Service Engineering: a novel engineering discipline for producers to increase value combining service and product , 2007 .

[32]  Scott E. Sampson,et al.  Foundations and Implications of a Proposed Unified Services Theory , 2006 .

[33]  James C. Spohrer,et al.  A research manifesto for services science , 2006, CACM.

[34]  August-Wilhelm Scheer,et al.  ARIS — Vom Geschäftsprozess zum Anwendungssystem , 1998 .

[35]  Thomas Krüger,et al.  Bundeszentrale für politische Bildung , 2012 .

[36]  Sabine Fließ.  Die Steuerung von Kundenintegrationsprozessen , 2001 .

[37]  A. Tukker,et al.  Product-services as a research field: past, present and future. Reflections from a decade of research , 2006 .

[38]  Robert J. Kauffman,et al.  An Interdisciplinary Perspective on IT Services Management and Service Science , 2010, J. Manag. Inf. Syst..

[39]  Stefan Kirn,et al.  Flexible Wertschöpfungsnetzwerke in der kundenindividuellen Massenfertigung - Ein service-orientiertes Modell für die Schuhindustrie , 2005, Wirtschaftsinformatik.

[40]  Hans-Jörg Bullinger,et al.  Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen , 2003 .

[41]  S. Vandermerwe,et al.  Servitization of business : Adding value by adding services , 1988 .

[42]  Wissenschaftszentrum Berlin für Sozialforschung,et al.  Datenreport 2013 : ein Sozialbericht für die Bundesrepublik Deutschland , 2013 .

[43]  Ajay K. Kohli,et al.  Rethinking Customer Solutions: From Product Bundles to Relational Processes , 2007 .

[44]  Fletcher Griffis,et al.  Pricing Engineering Services , 2005 .

[45]  Paul P. Maglio,et al.  Steps Toward a Science of Service Systems , 2007, Computer.

[46]  Peihua Gu,et al.  Product modelling using , 1995, Comput. Aided Des..

[47]  Mogens Myrup Andreasen,et al.  What Happens to Integrated Product Development Models with Product/Service-System Approaches? , 2006 .

[48]  Reiner Anderl,et al.  STEP STandard for the Exchange of Product Model Data , 2000 .

[49]  J. Becker,et al.  Modellierung der hybriden Wertschöpfung: Eine Vergleichsstudie zu Modellierungstechniken , 2009 .

[50]  William J. Kolarik,et al.  Toward an integrated framework for modeling enterprise processes , 2004, CACM.

[51]  Mark D. Hanna,et al.  Integrated Operations Management: A Supply Chain Perspective , 2006 .

[52]  Heiko Gebauer,et al.  Fit for Service : Industrie als Dienstleister , 2004 .

[53]  Mohan Raj Manavazhi.  Hybrid modelling framework for synthesizing virtual structures , 2000 .

[54]  Jörg Becker,et al.  The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages , 2010, Inf. Syst. E Bus. Manag..

[55]  Michael S. Epelman,et al.  How to describe your service , 1995 .

[56]  Mary Jo Bitner,et al.  Service Blueprinting: A Practical Technique for Service Innovation , 2008 .

[57]  Paul P. Maglio,et al.  Fundamentals of service science , 2008 .

[58]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[59]  Raghu Garud,et al.  Managing in the Modular Age , 2002 .

[60]  Sreedhar Madhavaram,et al.  The service-dominant logic and a hierarchy of operant resources: developing masterful operant resources and implications for marketing strategy , 2008 .

[61]  Oksana Mont.  Product-Service Systems: Panacea or Myth? , 2008 .

[62]  A. Parasuraman,et al.  SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .

[63]  Stephen L. Vargo,et al.  Advancing Service Science with Service-Dominant Logic , 2010 .

[64]  Eckehard Schnieder.  Modellkonzepte in der Automatisierungstechnik , 2001, Modellierung.

[65]  Manfred Reichert,et al.  ADEPT: Ein integrierender Ansatz zur Entwicklung flexibler, zuverlässiger, kooperierender Assistenzsysteme in klinischen Anwendungsumgebungen , 1995, GI Jahrestagung.

[66]  하헌국,et al.  Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001 , 2002 .

[67]  Michael J. Pratt,et al.  Introduction to ISO 10303 - the STEP Standard for Product Data Exchange. pp , 2001, J. Comput. Inf. Sci. Eng..

[68]  Wolfgang Kraemer,et al.  Public Service Engineering — Planung und Realisierung innovativer Verwaltungsprodukte - , 1996 .

[69]  Nicola Guarino,et al.  Towards an Ontological Foundation of Services Science: The General Service Model , 2011, Wirtschaftsinformatik.

[70]  H. Bullinger,et al.  Service Engineering: Entwicklung und Gestaltung innovativer Dienstleistungen , 2007 .

[71]  P. Maglio,et al.  Handbook of Service Science , 2012 .

[72]  W. Engelhardt,et al.  Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen , 1994 .

[73]  James Teboul.  Service is Front Stage , 2006 .