Emotional cyborg: complementing emotional labor with human-agent interaction technology

The author proposes the notion of an emotional cyborg as a new application proposal in the human-agent interaction (HAI) field. This paper is a summary of what kind of human processes maintain emotional labor and how such kind of social labor is supported by HAI technologies. The author implemented AgencyGlass, a prototype application, as a tool for realizing an emotional cyborg. The device is attached on a user's face and displays the user's eye gestures. The author created a prototype application for supplementing emotional labor with AgencyGlass and presented this as a video. Reactions from media and online feedback on the prototype are analyzed, and the future of HAI applications is illustrated.

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