论文信息 - Point-of-Need Customer Service: Mobile Service Using Wireless Technology

Point-of-Need Customer Service: Mobile Service Using Wireless Technology

ABSTRACT The Orange County (Florida) Library System is utilizing wireless technologies such as wireless communication devices and handheld computers to create a new service paradigm that enables library staff to offer proactive and customer-friendly point-of-need service to public library patrons. This paper discusses planning and implementation of the point-of-need service paradigm in the Orange County Library System.

Kathryn Robinson

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