A framework for evaluating the performance of automated teller machine in banking industries: A queuing model-cum-TOPSIS approach

Growing Science Ltd. All rights reserved. 8 © 201

[1]  Bertrand Mareschal,et al.  Prométhée: a new family of outranking methods in multicriteria analysis , 1984 .

[2]  Pema Wangchen Bhutia,et al.  Appication of ahp and topsis method for supplier selection problem , 2012 .

[3]  Ching-Lai Hwang,et al.  Fuzzy Multiple Attribute Decision Making - Methods and Applications , 1992, Lecture Notes in Economics and Mathematical Systems.

[4]  W. Olatokun,et al.  Issue S in Informing Science and Information Technology the Adoption of Automatic Teller Machines in Nigeria: an Application of the Theory of Diffusion of Innovation , 2022 .

[5]  N. Y. Asabere,et al.  Measuring Standards and Service Quality of Automated Teller Machines (ATMs) in the Banking Industry of Ghana , 2012 .

[6]  C. A. Jegede.  Effects of Automated Teller Machine on the Performance of Nigerian Banks , 2014 .

[7]  J. Antony,et al.  Determining and assessing the determinants of e‐service operations , 2003 .

[8]  C E Asikaogu,et al.  Statistical Investigation of Satisfaction Level of Automated Teller Machine (ATM) Users in a Nigeria University [University of Benin, Benin City: A Case Study] , 2012 .

[9]  B. Roy.  The outranking approach and the foundations of electre methods , 1991 .

[10]  Sai Hong Tang,et al.  TOPSIS and fuzzy multi-objective model integration for supplier selection problem , 2008 .

[11]  Johnson Olabode Adeoti.  Automated Teller Machine (ATM) Frauds in Nigeria: The Way Out , 2011 .

[12]  Ayokunle Olumide,et al.  Automated Teller Machine usage and Customers Satisfaction in Nigeria , 2014 .

[13]  Elizabeth S. Laderman,et al.  The public policy implications of state laws pertaining to automated teller machines , 1990 .

[14]  James J. Mcandrews,et al.  Automated Teller Machine Network Pricing - A Review of the Literature , 2003 .

[15]  Bernard Roy,et al.  Classement et choix en présence de points de vue multiples , 1968 .

[16]  Rimvydas Simutis,et al.  Sustainability Based Service Quality Approach for Automated Teller Machine Network , 2009 .

[17]  F. Sowunmi,et al.  Effect of Automated Teller Machine (ATM) on Demand for Money in IsoloLocal Government Area of Lagos State, Nigeria , 2014 .

[18]  C. Hwang,et al.  TOPSIS for MODM , 1994 .

[19]  F. Abdi,et al.  Evaluation of service quality by using fuzzy MCDM: A case study in Iranian health-care centers , 2012 .

[20]  T. Saaty,et al.  The Analytic Hierarchy Process , 1985 .