Evaluation of Service Quality of Urban Rail Transit Based on AHP-FCE

Based on the multi-level and fuzzy characteristics of the evaluation of the services quality of urban rail transit,the paper combined with the AHP and fuzzy comprehensive evaluation,built comprehensive evaluation model with multi-levels.Firstly,the service quality evaluation index system for rail transit was built,and the factors of the system were quantified.Then,the fuzzy evaluation matrix was determined for service quality evaluation.Finally,taking the Chengdu Metro Line 1 as example,the results show that the model is reasonable and effective.