Mobile Commerce Integration Across the Supply Chain in Businesses in New Zealand

This research investigates mobile commerce (MC) adoption in the supply chain (SC) of businesses in New Zealand. The evidence provided suggests that most of the MC applications are concentrated in the B2B type of relationships. Its use in B2C is limited. However, the evidence suggests that most of the MC activities are internally focused in streamlining operations and processes. The customers of these businesses are not involved in these activities or in interlinking with their MC systems. MC in businesses in New Zealand is used to drive efficiencies in operations in order to fulfil orders and requests (coordinate tasks and schedules) and hence, increase customer satisfaction. This research highlights implications in MC research in businesses in New Zealand and suggests areas for further research in this newly introduced technology. The outcome of this research could be of interest to businesses, researchers, and professionals interested in diffusing MC in businesses in New Zealand and elsewhere.

[1]  T. Jones,et al.  Using Inventory for Competitive Advantage through Supply Chain Management , 1985 .

[2]  Keng Siau,et al.  Mobile Commerce: Promises, Challenges and Research Agenda , 2001, J. Database Manag..

[3]  Fan Zhao,et al.  Factors influencing users' adoption of mobile computing , 2003 .

[4]  Fabio Casati,et al.  E-business applications for supply chain management: challenges and solutions , 2001, Proceedings 17th International Conference on Data Engineering.

[5]  E. Turban,et al.  Electronic Commerce: A Managerial Perspective , 1999 .

[6]  John B. Houlihan.  International Supply Chains: A New Approach , 1988 .

[7]  Upkar Varshney,et al.  Mobile Commerce: Framework, Applications and Networking Support , 2002, Mob. Networks Appl..

[8]  G. Stevens.  Integrating the Supply Chain , 1989 .

[9]  D. Lambert,et al.  SUPPLY CHAIN MANAGEMENT -- MORE THAN A NEW NAME FOR LOGISTICS , 1997 .

[10]  M. Cooper,et al.  CHARACTERISTICS OF SUPPLY CHAIN MANAGEMENT AND THE IMPLICATIONS FOR PURCHASING AND LOGISTICS STRATEGY. , 1993 .

[11]  M. Porter,et al.  How Information Gives You Competitive Advantage , 1985 .

[12]  George Samaras,et al.  Mobile commerce: vision and challenges (location and its management) , 2002, Proceedings 2002 Symposium on Applications and the Internet (SAINT 2002).

[13]  N. Nohria,et al.  A Moving Target: the Mobile-Commerce Customer , 2001 .

[14]  Zach G. Zacharia,et al.  DEFINING SUPPLY CHAIN MANAGEMENT , 2001 .

[15]  J. M. Masters,et al.  Emerging Logistics Strategies , 1994 .

[16]  Andrew B. Whinston,et al.  Profiting from Value-Added Wireless Services , 2001, Computer.