Does Hispanic‐targeted advertising work for services?

Purpose – The study seeks to examine two variables of interest to marketers in the area of services advertising, ethnicity and service involvement. The goal of this study is to investigate the relative effectiveness of ethnic‐targeting in services advertising, specifically, Hispanic‐targeted advertising. The purpose of this research is to understand what types of services can benefit from Hispanic‐targeted service advertising and develop practical implications for practitioners trying to spend advertising dollars more efficiently.Design/methodology/approach – The impact of the advertising model's ethnicity on post‐exposure attitude toward high and low involvement service brands was explored.Findings – The results of this quasi‐experimental study suggest that appealing to strong Hispanic identifiers may be highly desirable in terms of creating favorable attitudes toward service brands when advertising low involvement services, where, by definition, the consumer does not engage in intensive decision making ...