Direct analysis of the perceived importance of attributes of reliability of travel modes in urban travel

Reliability of travel modes was found to be the most important characteristic of transportation systems in several attitudinal investigations of individual travel behavior. This paper represents the first part of a research effort aimed at gaining a better understanding of the characteristics of reliability of transportation modes in urban travel. In this research, reliability characteristics are identified; their importance relative to each other is assessed, and an insight into possible structure of an objective reliability index is discussed. The research is based on perceived values of reliability, which were identified through a large attitudinal survey conducted in the Chicago metropolitan area.