Reengineering and organizational change: Lessons from a comparative analysis of company experiences

Business Process Reengineering is fast becoming the terminology of many companies' efforts to reexamine their businesses and change to improve their competitiveness. As such it is also the object of numerous reports and studies which define frameworks and suggest methodologies for organizational change. This report by Alessio Ascari, Melinda Rock and Soumitra Dutta, compares and contrasts several companies' efforts in implementing reengineering/change programs. The successful elements of various change programs as well as some of the challenges and 'pitfalls' of the companies' efforts are emphasized.