Telephone Counseling

Arab Israeli callers to an Israeli telephone counseling service are analyzed, comparing them with Jewish Israeli callers, in order to better understand Arab mental health utilization and needs. A questionnaire was used for a sample of 7000 Jewish and 344 Arab callers. Arab callers complained of interpersonal and family problems, and the Jewish sample personal and mental health problems. The discussion relates these to ethno-cultural gender construction, health care utilization, client etiology and family and community structures. The signi.cance for programs and clinical services is considered.

[1]  J. Graham,et al.  Gendered Utilization Differences of Mental Health Services in Jordan , 2000, Community Mental Health Journal.

[2]  M. F. El-Islam.  Cultural aspects of morbid fears in Qatari women , 1994, Social Psychiatry and Psychiatric Epidemiology.

[3]  M. F. El-Islam.  Culture bound neurosis in Qatari women , 1975, Social psychiatry.

[4]  A. Al-Krenawi.  Bedouin-Arab clients' use of proverbs in the therapeutic setting , 2000 .

[5]  J. Graham,et al.  Culturally sensitive social work practice with Arab clients in mental health settings. , 2000, Health & social work.

[6]  A. Al-Krenawi.  Women of Polygamous Marriages in Primary Health Care Centers , 1999 .

[7]  J. Graham,et al.  Gender and Biomedical/Traditional Mental Health Utilization Among the Bedouin-Arabs of the Negev , 1999, Culture, medicine and psychiatry.

[8]  H. Soliman.  Post-Traumatic Stress Disorder: treatment outcomes for a Kuwaiti child , 1999 .

[9]  Israel,et al.  Towards a cultural definition of rape: Dilemmas in dealing with rape victims in Palestinian society , 1999 .

[10]  J. Graham,et al.  Social work and Koranic mental health healers , 1999 .

[11]  J. Graham,et al.  Divorce Among Muslim Arab Women in Israel , 1998 .

[12]  R. Savaya.  The under-use of psychological services by Israeli Arabs: an examination of the roles of negative attitudes and the use of alternative sources of help , 1998 .

[13]  A. Al-Krenawi.  Family therapy with a multiparental/multispousal family. , 1998, Family process.

[14]  S. Neuman,et al.  The Extra Burden of Moslem Wives: Clues from Israeli Women's Labor Supply , 1998, Economic Development and Cultural Change.

[15]  I. Bobevski,et al.  The Telephone Counseling Interview as a Complex, Dynamic, Decision Process: A Self-Regulation Model of Counselor Effectiveness , 1998 .

[16]  H. Hoodfar.  The impact of male migration on domestic budgeting: Egyptian women striving for an Islamic budgeting pattern. , 1997 .

[17]  J. Graham,et al.  Spirit Possession and Exorcism in the Treatment of a Bedouin Psychiatric Patient , 1997 .

[18]  I. Bobevski,et al.  Characteristics of effective telephone counselling skills , 1997 .

[19]  Courtland C. Lee.  Multicultural issues in counseling: New approaches to diversity, 2nd ed. , 1997 .

[20]  F. Allodi.  Handbook of Culture and Mental Illness: An International Perspective , 1997 .

[21]  S. Ko,et al.  SAGE TELEPHONE COUNSELLING , 1996 .

[22]  Daniel Wong Fu Keung,et al.  An Evaluation of Mental Health Telephone Counselling Services in Hong Kong , 1996 .

[23]  J. Graham,et al.  Social work and traditional healing rituals among the Bedouin of the Negev, Israel , 1996 .

[24]  R. Savaya.  Attitudes Towards Family and Marital Counseling Among Israeli Arab Women , 1996 .

[25]  N. Saadawi.  Dissidence and Creativity , 1995 .

[26]  M. Gorkin,et al.  Traditional psychotherapeutic healing and healers in the Palestinian community. , 1994, The Israel journal of psychiatry and related sciences.

[27]  O. El-Rufaie,et al.  Minor Psychiatric Morbidity in Primary Health Care: Prevalence, Nature and Severity , 1993, The International journal of social psychiatry.

[28]  Juliet Thomas,et al.  An Evaluation of Caller Satisfaction with Solution-Focused Telephone Counselling , 1993 .

[29]  A. Ibrahim,et al.  Is Psychotherapy Really Needed in Nonwestern Cultures? The Case of Arab Countries , 1993, Psychological reports.

[30]  S. Haj.  Palestinian Women and Patriarchal Relations , 1992, Signs: Journal of Women in Culture and Society.

[31]  O. Gilbar.  Workers' Sick Fund (Kupat Holim) hot-line therapeutic first intervention: a model developed in the Gulf War. , 1992, Social work in health care.

[32]  H. Fabrega,et al.  Psychiatric stigma in non-Western societies. , 1991, Comprehensive psychiatry.

[33]  I. Al-Issa.  Culture and Mental Illness in Algeria , 1990, The International journal of social psychiatry.

[34]  Y. Ying.  Explanatory models of major depression and implications for help-seeking among immigrant Chinese-American women , 1990, Culture, medicine and psychiatry.

[35]  N. Farberow,et al.  A cross-cultural comparison of ideal and undesirable qualities of crisis line workers. , 1989, Crisis.

[36]  O. El‐Rufaie,et al.  Identifying anxiety and depressive disorders among primary care patients: A pilot study , 1988, Acta psychiatrica Scandinavica.

[37]  R. Schilit,et al.  Telephone Support for Latchkey Children. , 1988 .

[38]  H. Temkin-Greener,et al.  Ethnicity, gender, and utilization of mental health services in a Medicaid population. , 1988, Social science & medicine.

[39]  M. Bilmes,et al.  Psychotherapy with Southeast Asian American clients , 1987 .

[40]  Elizabeth Warnock Fernea,et al.  Women and the family in the Middle East: new voices of change. , 1987 .

[41]  S. Sue,et al.  The role of culture and cultural techniques in psychotherapy. A critique and reformulation. , 1987, The American psychologist.

[42]  A. Hornblow.  The evolution and effectiveness of telephone counseling services. , 1986, Hospital & community psychiatry.

[43]  Thomas N. Fairchild.  Crisis Intervention Strategies for School-Based Helpers , 1986 .

[44]  D. M. Stein,et al.  Telephone counseling and crisis intervention: A review , 1984, American journal of community psychology.

[45]  E. Halar,et al.  Group treatment of physically disabled adults by telephone. , 1984, Social work in health care.

[46]  L. Viney.  Experiences of volunteer telephone counselors : A comparison of a professionally oriented and a nonprofessionally oriented approach to their training. , 1983 .

[47]  P. G. Davies.  The Functioning of British Counselling Hotlines: A Pilot Study , 1982 .

[48]  M. F. El-Islam.  Arabic Cultural Psychiatry , 1982 .

[49]  S. Sue,et al.  The mental health of Asian Americans , 1982 .

[50]  A. Okasha,et al.  Attempted suicide , 1979, Acta psychiatrica Scandinavica.

[51]  Dee G. Appley.  Beyond Culture , 1977 .

[52]  G. D. King.  An evaluation of the effectiveness of a telephone counseling center , 1977, American journal of community psychology.

[53]  Fatima Mernissi,et al.  Beyond the Veil: Male-Female Dynamics in a Modern Muslim Society , 1976 .

[54]  D. W. Sue,et al.  MMPI Comparisons Between Asian-American and Non-Asian Students Utilizing a Student Health Psychiatric Clinic. , 1974 .

[55]  I. Al-Issa,et al.  Psychiatry in Iraq , 1966, British Journal of Psychiatry.