THE HONG KONG TOURIST SATISFACTION INDEX

[1]  Mark A. Fuller,et al.  Formative Measurement and Academic Research: In Search of Measurement Theory , 2011 .

[2]  Paolo Guenzi,et al.  The impact of strategic account managers' behaviors on relational outcomes: An empirical study , 2009 .

[3]  Gaby Odekerken-Schröder,et al.  Using PLS path modeling for assessing hierarchial construct models: guidelines and impirical illustration , 2009 .

[4]  Claudia van Oppen,et al.  Using PLS Path Modeling for Assessing Hierarchial Construct Models: Guidelines and Impirical Illustration , 2009, MIS Q..

[5]  Lorne D. Booker,et al.  The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry , 2007 .

[6]  Sheng-Hshiung Tsaur,et al.  The Visitors Behavioral Consequences of Experiential Marketing , 2007 .

[7]  Yoo-shik Yoon,et al.  Investigating the relationships among perceived value, satisfaction, and recommendations: the case of the Korean DMZ. , 2007 .

[8]  Şevki Özgener,et al.  Customer relationship management in small–medium enterprises: The case of Turkish tourism industry , 2006 .

[9]  David Allan,et al.  Global Marketing and Advertising , 2006 .

[10]  Herman Wold Partial Least Squares , 2006 .

[11]  I. G. Saura,et al.  Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour , 2006 .

[12]  Ignacio Rodríguez del Bosque,et al.  The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector , 2006 .

[13]  Jin-woo Park,et al.  The effect of airline service quality on passengers' behavioural intentions: a Korean case study , 2004 .

[14]  Ercan Sirakaya,et al.  THE ROLE OF MOOD ON TOURISM PRODUCT EVALUATIONS , 2004 .

[15]  Clark Hu,et al.  Forecasting in Short-Term Planning and Management for a Casino Buffet Restaurant , 2004 .

[16]  David Steven Scott,et al.  Examining the Mediating Role of Experience Quality in a Model of Tourist Experiences , 2004 .

[17]  Bob McKercher,et al.  Exploration Versus Acquisition: A Comparison of First-Time and Repeat Visitors , 2004 .

[18]  Rodney Carr,et al.  Customer repurchase intention: A general structural equation model , 2003 .

[19]  Youjae Yi,et al.  The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction , 2003 .

[20]  Y. V. Hui,et al.  Consumer satisfaction index: new practice and findings , 2003 .

[21]  Michael D. Johnson,et al.  The Importance of Reliability and Customization from Goods to Services , 2003 .

[22]  Andreas Herrmann,et al.  Comparing customer satisfaction across industries and countries , 2002 .

[23]  Hailin Qu,et al.  A Study of the Impactof Travel Satisfaction on the Likelihood of Travelers to Revisit Thailand , 2002 .

[24]  J. Petrick,et al.  An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit , 2002 .

[25]  D. Scott,et al.  An investigation of the relationships between quality of service performance, benefits sought, satisfaction and future intention to visit among visitors to a zoo , 2002 .

[26]  Javier Sánchez,et al.  Tourism image, evaluation variables and after purchase behaviour: inter-relationship , 2001 .

[27]  K. Machleit,et al.  Emotional response and shopping satisfaction Moderating effects of shopper attributions , 2001 .

[28]  Tat Y. Choi,et al.  Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry , 2001 .

[29]  Richard A. Spreng,et al.  The impact on satisfaction of managing attribute expectations: should performance claims be understated or overstated? , 2001 .

[30]  Atìla Yüksel Managing customer satisfaction and retention: A case of tourist destinations, Turkey , 2001 .

[31]  J. Crompton,et al.  Quality, satisfaction and behavioral intentions , 2000 .

[32]  J. J. Cronin,et al.  Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments , 2000 .

[33]  Alan Fyall,et al.  Marketing Culture and Customer Retention in the Tourism Industry , 2000 .

[34]  J. Tam,et al.  The Effects of Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intentions , 1999 .

[35]  John Hulland,et al.  Use of partial least squares (PLS) in strategic management research: a review of four recent studies , 1999 .

[36]  Glenn B. Voss,et al.  The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges , 1998 .

[37]  S. Ho,et al.  Service Quality and Tourism , 1998 .

[38]  T. Andreassen,et al.  Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise , 1998 .

[39]  George A. Marcoulides,et al.  Modern methods for business research , 1998 .

[40]  Michael D. Johnson Customer Orientation and Market Action , 1997 .

[41]  Daniel L. Sherrell,et al.  Consumer satisfaction with health-care services: The influence of involvement , 1997 .

[42]  Stanley F. Slater,et al.  Developing a customer value-based theory of the firm , 1997 .

[43]  R. B. Woodruff,et al.  Customer value: The next source for competitive advantage , 1997 .

[44]  C. Fornell,et al.  The American Customer Satisfaction Index: Nature, Purpose, and Findings , 1996 .

[45]  R. Rust,et al.  Return on Quality (ROQ): Making Service Quality Financially Accountable , 1995 .

[46]  C. Fornell,et al.  Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework , 1995 .

[47]  R. Oliver,et al.  An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control Systems , 1994 .

[48]  Service Quality , 1994 .

[49]  R. Bagozzi Advanced Methods of Marketing Research , 1994 .

[50]  C. Fornell,et al.  Customer Satisfaction, Market Share, and Profitability: Findings from Sweden , 1994 .

[51]  Claes Fornell,et al.  Differentiation as a Basis for Explaining Customer Satisfaction across Industries , 1993 .

[52]  T. O'Brien,et al.  Service Quality and Customer Loyalty in the Commercial Airline Industry , 1993 .

[53]  E. Anderson,et al.  The Antecedents and Consequences of Customer Satisfaction for Firms , 1993 .

[54]  Steven A. Taylor,et al.  Measuring Service Quality: A Reexamination and Extension , 1992 .

[55]  C. Grönroos Service Management and Marketing: Managing the Moments of Truth in Service Competition , 1992 .

[56]  Gaston Leblanc Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions , 1992 .

[57]  Roger A. Dickinson,et al.  Service Management and Marketing: Managing the Moments of Truth in Service Competition , 1991 .

[58]  C. Fornell,et al.  A Framework for Comparing Customer Satisfaction across Individuals and Product Categories , 1991 .

[59]  F. F. Reichheld,et al.  Zero defections: quality comes to services. , 1990, Harvard business review.

[60]  B. Efron Bootstrap confidence intervals: Good or bad? , 1988 .

[61]  Claes Fornell,et al.  A Model for Customer Complaint Management , 1988 .

[62]  V. Zeithaml Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence: , 1988 .

[63]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[64]  R. Oliver A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[65]  Folke Ölander Can consumer dissatisfaction and complaints guide public consumer policy? , 1977 .

[66]  A. Hirschman,et al.  Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States , 1972 .

[67]  Gang Li,et al.  Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index , 2011 .

[68]  Adam Kowol The theory of cognitive dissonance By , 2008 .

[69]  Michel Tenenhaus,et al.  PLS path modeling , 2005, Comput. Stat. Data Anal..

[70]  M. Kozak Repeaters' behavior at two distinct destinations , 2001 .

[71]  Wynne W. Chin The partial least squares approach for structural equation modeling. , 1998 .

[72]  K. B. Monroe,et al.  The Effects of Price - Comparison Advertising on Buyers'''' Perceptions of Acquisition Value, Transa , 1998 .

[73]  E. Anderson Cross-category variation in customer satisfaction and retention , 1994 .

[74]  R. Rust,et al.  Service Quality: Insights and Managerial Implications from the Frontier , 1994 .

[75]  C. Fornell A National Customer Satisfaction Barometer: The Swedish Experience: , 1992 .

[76]  R. Jayanti,et al.  Service Satisfaction: an Exploratory Investigation of Three Models , 1991 .

[77]  Kye-Sung Chon,et al.  Understanding recreational traveler's motivation, attitude and satisfaction , 1989 .

[78]  Youjae Yi A Critical review of consumer satisfaction , 1989 .

[79]  Thomas V. Bonoma,et al.  Review of marketing , 1978 .

[80]  H. Helson Adaptation-level theory : an experimental and systematic approach to behavior , 1964 .