Ontology based knowledge management for organizational learning

Recent research in workflow management for public administrative organizations is focused on the application of intelligent information technologies on the basis of workflow management systems for virtual organization modeling. In the systems, intelligent knowledge base is used to represent knowledge within organizations; thus, response to environmental changes is allowed on the basis of historical situations, and also according to employees’ knowledge and experiences captured within the modeled organization. Such approach enables to develop systems that can resolve current problems and offer expert view on the current problem solution. This paper describes a system based on e-mail communication and a web portal that is suggested for management workflow processes in administrative organizations.