Business processes and support systems: design for flexibility

Stewart Green , Gil Regev , Pnina Soffer and Jelena Zdravkovic 1 Faculty of Computing Engineering and Mathematical Sciences, University of the West of England, Bristol, UK 2 Ecole Polytechnique Federale de Lausanne (EPFL), School of Computer and Communication Sciences, CH-1015 Lausanne, Switzerland 3 MIS Department, Haifa University, Carmel Mountain 31905 Haifa, Israel 4 Department of Computer Science, Royal University of Technology, Stockholm, Sweden