Boon and Bane of IT Consumerization: The Burnout-Engagement-Continuum

IT consumerization refers to the diffusion of consumer IT in the workplace and is considered to influence work processes in organizations. While several studies provide evidence that IT consumerization can create significant value for an organization, Volkswagen and Daimler recently applied restriction for consumer IT use to prevent stress and burnout consequences. Analyzing the existing IS studies about stress outcomes, it is interesting to note that stress-reducing effects of IT are rarely considered. Thus, the foremost negatively associated relationship between IT and stress contradicts to the mostly positive perceptions of IT consumerization. Drawing on psychological burnout literature, we investigate individual factors that influence the effects of IT consumerization on burnout and engagement. To this end, we conduct a case study in a public sector organization. Our findings provide individual constructs that position IT consumerization effects along the burnoutengagement continuum.

[1]  Christina Maslach,et al.  Early predictors of job burnout and engagement. , 2008, The Journal of applied psychology.

[2]  Suzanne D. Pawlowski,et al.  Focusing the research agenda on burnout in IT: social representations of burnout in the profession , 2007, Eur. J. Inf. Syst..

[3]  Jignya Patel,et al.  Theorizing the Dual Role of Information Technology in Technostress Research , 2012, AMCIS.

[4]  Monideepa Tarafdar,et al.  The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation , 2008, Inf. Syst. Res..

[5]  K. Eisenhardt Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[6]  Monideepa Tarafdar,et al.  The Impact of Technostress on Role Stress and Productivity , 2007, J. Manag. Inf. Syst..

[7]  Eldon Y. Li,et al.  Stress Dynamics of Information Systems Managers: A Contingency Model , 1991, J. Manag. Inf. Syst..

[8]  A. Strauss,et al.  Basics of Qualitative Research , 1992 .

[9]  Jeffrey R. Edwards,et al.  Mechanisms Linking Work and Family: Clarifying the Relationship Between Work and Family Constructs , 2000 .

[10]  Nancy P. Rothbard,et al.  Managing Multiple Roles: Work-Family Policies and Individuals' Desires for Segmentation , 2005, Organ. Sci..

[11]  R C King,et al.  The moderating effect of organizational commitment on burnout in information systems professionals , 1997 .

[12]  Blake Ives,et al.  IT Consumerization: When Gadgets Turn Into Enterprise IT Tools , 2012, MIS Q. Executive.

[13]  Joey F. George,et al.  IT Road Warriors: Balancing Work--Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions , 2007, MIS Q..

[14]  Varun Grover,et al.  Technostress: Technological Antecedents and Implications , 2011, MIS Q..

[15]  Richard Baskerville,et al.  Individual information systems as a research arena , 2011, Eur. J. Inf. Syst..

[16]  Björn Niehaves,et al.  AIS Electronic , 2017 .

[17]  Cathy Urquhart,et al.  Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems , 2009, Inf. Syst. J..

[18]  Jane Webster,et al.  Relational Outcomes of Multicommunicating: Integrating Incivility and Social Exchange Perspectives , 2011, Organ. Sci..

[19]  Jessie Pallud,et al.  The Influence of Individual, Contextual, and Social Factors on Perceived Behavioral Control of Information Technology: A Field Theory Approach , 2011, J. Manag. Inf. Syst..

[20]  Jason Bennett Thatcher,et al.  Moving Beyond Intentions and Toward the Theory of Trying: Effects of Work Environment and Gender on Post-Adoption Information Technology Use , 2005, MIS Q..

[21]  Robert L. Kahn,et al.  Stress in organizations. , 1992 .

[22]  W. Schaufeli,et al.  Job burnout. , 2001, Annual review of psychology.

[23]  Wendy L. Cukier,et al.  Is mobile email functional or dysfunctional? Two perspectives on mobile email usage , 2006, Eur. J. Inf. Syst..

[24]  Bill C. Hardgrave,et al.  Emotional Dissonance and the Information Technology Professional , 2008, MIS Q..

[25]  Monideepa Tarafdar,et al.  Impact of Technostress on End-User Satisfaction and Performance , 2010, J. Manag. Inf. Syst..

[26]  Jo Ellen Moore,et al.  One Road to Turnover: An Examination of Work Exhaustion in Technology Professionals , 2000, MIS Q..

[27]  S. Folkman,et al.  Stress, appraisal, and coping , 1974 .