Julia: An Intelligent System Allowing Local and Remote Access for Information Requests into Office Communication Terminals

Julia is an intelligent system to reduce user frustration and improve personal communications. It allows an human machine interaction by voice while the speech understanding system is based on a set of keywords. The system is able to draw inference from a known domain and execute some reasoning and answering tasks in response to the user requests. A large collection of sentences is used to address questions to the user when the reasoning process cannot go on. The sentences are selected in order to obtain a natural, not repetitive dialog between the user and the machine. An intelligent graphical interface learns the user skill degree and matches its help level to the user needs.