论文信息 - CHAPTER 53 APPLYING SOCIAL-TECHNICAL APPROACH FOR COTS SELECTION *

CHAPTER 53 APPLYING SOCIAL-TECHNICAL APPROACH FOR COTS SELECTION *

Selecting Commercial-Off-The-Shelf (COTS) software components to fit requirements is still a problem because of the "black box" nature of COTS components and the rapid changes in marketplace. This paper describes the problems of COTS software evaluation and reviews existing frameworks to support COTS software evaluation and selection. Although a number of initiatives have been proposed to deal with the COTS software evaluation problems, they do not adequately address the non-technical issues. The paper presents a method of applying social-technical approach for COTS software selection and recommends customer participation in the COTS software evaluation and use of a social-technical evaluation criteria.

Laurence Brooks | Douglas Kunda

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