Hotel online reviews: different languages, different opinions
暂无分享,去创建一个
Ricardo Ribeiro | Fernando Batista | Ana de Almeida | Luís Nunes | Nuno Antonio | Fernando Batista | N. Antonio | Luís Nunes | Ana de Almeida | R. Ribeiro | N. António
[1] Rob Law,et al. A review of the literature on culture in hotel management research: What is the future? , 2012 .
[2] Linchi Kwok,et al. Thematic framework of online review research: A systematic analysis of contemporary literature on seven major hospitality and tourism journals , 2017 .
[3] Bing Liu,et al. Mining and summarizing customer reviews , 2004, KDD.
[4] Rob Law,et al. Investigating cross-national heterogeneity in the adoption of online hotel reviews , 2016 .
[5] G. Hofstede,et al. Culture′s Consequences: International Differences in Work-Related Values , 1980 .
[6] Jacques Bulchand-Gidumal,et al. Online Customer Reviews of Hotels , 2013 .
[7] Douglas Dow,et al. Developing a multidimensional instrument to measure psychic distance stimuli , 2006 .
[8] Patrick Haffner,et al. Capturing the Stars: Predicting Ratings for Service and Product Reviews , 2010, HLT-NAACL 2010.
[9] Edwin N. Torres,et al. Consumer Reviews and the Creation of Booking Transaction Value : Lessons from the Hotel Industry 8-8-2015 , 2018 .
[10] Juan Pedro Mellinas,et al. Booking.com: the unexpected scoring system. , 2015 .
[11] Kjetil Nørvåg,et al. A study of opinion mining and visualization of hotel reviews , 2012, IIWAS '12.
[12] Hugo Gonçalo Oliveira,et al. ECO and Onto.PT: a flexible approach for creating a Portuguese wordnet automatically , 2014, Lang. Resour. Evaluation.
[13] A. S. Cantallops,et al. International Journal of Hospitality Management New Consumer Behavior: a Review of Research on Ewom and Hotels , 2022 .
[14] Vadlamani Ravi,et al. A survey on opinion mining and sentiment analysis: Tasks, approaches and applications , 2015, Knowl. Based Syst..
[15] I. Vermeulen,et al. Tried and tested: The impact of online hotel reviews on consumer consideration , 2009 .
[16] Colin Ware,et al. Information Visualization: Perception for Design , 2000 .
[17] P. Dorfman,et al. Leadership and Organizations: The GLOBE Study of 62 Societies , 2004 .
[18] Z. Schwartz,et al. What can big data and text analytics tell us about hotel guest experience and satisfaction , 2015 .
[19] Mário J. Silva,et al. Building a Sentiment Lexicon for Social Judgement Mining , 2012, PROPOR.
[20] Lei Zhang,et al. A Survey of Opinion Mining and Sentiment Analysis , 2012, Mining Text Data.
[21] Ronen Feldman,et al. Book Reviews: The Text Mining Handbook: Advanced Approaches to Analyzing Unstructured Data by Ronen Feldman and James Sanger , 2008, CL.
[22] B. Gu,et al. The impact of online user reviews on hotel room sales , 2009 .
[23] Guy Deutscher,et al. Through the Language Glass: Why the World Looks Different in Other Languages , 2010 .
[24] Rohit Verma,et al. What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews , 2016 .
[25] Danny Holten,et al. Hierarchical Edge Bundles: Visualization of Adjacency Relations in Hierarchical Data , 2006, IEEE Transactions on Visualization and Computer Graphics.
[26] Yang Yu,et al. Exploring the Impact of Social Media on Hotel Service Performance , 2016 .
[27] Thorsten Teichert,et al. Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews , 2017 .
[28] George A. Miller,et al. WordNet: A Lexical Database for English , 1995, HLT.
[29] Rob Law,et al. A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently , 2015 .
[30] Stuart J. Barnes,et al. Understanding the Impact of Online Reviews on Hotel Performance , 2017 .
[31] R. Law,et al. Hospitality and Tourism Online Reviews: Recent Trends and Future Directions , 2015 .
[32] Hulisi Ögüt,et al. The influence of internet customer reviews on the online sales and prices in hotel industry , 2012 .
[33] Yongfeng Huang,et al. Combining Review Text Content and Reviewer-Item Rating Matrix to Predict Review Rating , 2016, Comput. Intell. Neurosci..
[34] Dean Abbott,et al. Applied Predictive Analytics: Principles and Techniques for the Professional Data Analyst , 2014 .
[35] W. Kim,et al. The effectiveness of managing social media on hotel performance. , 2015 .
[36] L. Pacheco. An analysis of online reviews by language groups: the case of hotels in Porto, Portugal , 2016, European Journal of Tourism Research.
[37] C. Anderson. The Impact of Social Media on Lodging Performance , 2012 .
[38] Scott A. Hale. User Reviews and Language: How Language Influences Ratings , 2016, CHI Extended Abstracts.
[39] G. Hofstede,et al. Culture′s Consequences: International Differences in Work-Related Values , 1980 .
[40] Xun Xu,et al. The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach , 2016 .