Insights from big Data Analytics in supply chain management: an all-inclusive literature review using the SCOR model

Abstract When supply chain management (SCM) intersects with Big Data Analytics (BDA), uncountable opportunities for research emerge. Unfortunately, how analytics can be applied to supply chain processes is still unclear for both academics and industries. To better connect SC processes needs and what BDA offer, we present a structured review of academic literature that addresses BDA methods in SCM using the supply chain operations reference (SCOR) model. The literature since 2001 is reviewed to provide a taxonomy framework resulting in a nomenclature grids and a SCOR-BDA matrix. The most important result of this paper indicates a clear disparity and points to an urgent need to bring the efforts closer in a collaborative way for more intelligent use of BDA in SCM. Furthermore, this paper highlights a misalignment between data scientists and SC managers in BDA applicability. It also highpoints upcoming research tracks and the main gaps that need to be stunned.

[1]  P. O'Donovan,et al.  Big data in manufacturing: a systematic mapping study , 2015, Journal of Big Data.

[2]  Ning Zhang,et al.  An optimization model for green supply chain management by using a big data analytic approach , 2017 .

[3]  Kim Hua,et al.  Harvesting Big Data to Enhance Supply Chain Innovation Capabilities : An Analytic Infrastructure Based on Deduction Graph , 2016 .

[4]  Roberto V. Zicari,et al.  Setting Up a Big Data Project: Challenges, Opportunities, Technologies and Optimization , 2016 .

[5]  Zelda B. Zabinsky,et al.  A multicriteria decision making model for reverse logistics using analytical hierarchy process , 2011 .

[6]  Ray Y. Zhong,et al.  Big Data Analytics for Physical Internet-based intelligent manufacturing shop floors , 2017, Int. J. Prod. Res..

[7]  Bongsug Chae,et al.  A complexity theory approach to IT-enabled services (IESs) and service innovation: Business analytics as an illustration of IES , 2014, Decis. Support Syst..

[8]  Alan L. Milliken Transforming Big Data into Supply Chain Analytics , 2014 .

[9]  Deepa Mishra,et al.  Big data integration with business processes: a literature review , 2017, Bus. Process. Manag. J..

[10]  B. Chae,et al.  Insights from hashtag #supplychain and Twitter Analytics: Considering Twitter and Twitter data for supply chain practice and research , 2015 .

[11]  R. Landis,et al.  Inductive reasoning: The promise of big data , 2017 .

[12]  Tom Mercer,et al.  The Business Process Transformation Framework Implementation through Metamodel Extension , 2016 .

[13]  David L. Olson,et al.  The impact of advanced analytics and data accuracy on operational performance: A contingent resource based theory (RBT) perspective , 2014, Decis. Support Syst..

[14]  Angappa Gunasekaran,et al.  Determinants of RFID adoption intention by SMEs: an empirical investigation , 2016 .

[15]  Darrell K. Rigby,et al.  CRM done right. , 2004, Harvard business review.

[16]  R. Chavez,et al.  Data-driven supply chains, manufacturing capability and customer satisfaction , 2017 .

[17]  R. Alcântara,et al.  Logistics activities in supply chain business process: A conceptual framework to guide their implementation , 2016 .

[18]  S. Seuring,et al.  Challenges and opportunities of digital information at the intersection of Big Data Analytics and supply chain management , 2017 .

[19]  Pei-Chann Chang,et al.  Development of a cloud-based service framework for energy conservation in a sustainable intelligent transportation system , 2015 .

[20]  Torbjørn H. Netland,et al.  Multi-Plant Improvement Programmes: A Literature Review and Research Agenda , 2014 .

[21]  Giner Alor-Hernández,et al.  A general perspective of Big Data: applications, tools, challenges and trends , 2015, The Journal of Supercomputing.

[22]  Ching-Ter Chang,et al.  Global supplier selection using fuzzy analytic hierarchy process and fuzzy goal programming , 2010 .

[23]  A. Toni,et al.  Knowledge and cultural diffusion along the supply chain as drivers of product quality improvement: The illycaffè case study , 2012 .

[24]  Okyay Kaynak,et al.  Big Data for Modern Industry: Challenges and Trends [Point of View] , 2015, Proc. IEEE.

[25]  Marijn Janssen,et al.  Big and Open Linked Data (BOLD) to Create Smart Cities and Citizens: Insights from Smart Energy and Mobility Cases , 2015, EGOV.

[26]  Wynne W. Chin,et al.  Measuring the three process segments of a customer's service experience for an out-patient surgery center. , 2008, International journal of health care quality assurance.

[27]  Christos Sarmaniotis,et al.  CRM and customer-centric knowledge management: an empirical research , 2003, Bus. Process. Manag. J..

[28]  Biqing Huang,et al.  A scientific workflow management system architecture and its scheduling based on cloud service platform for manufacturing big data analytics , 2016 .

[29]  Alex Pentland,et al.  Big Data and Management , 2014 .

[30]  Faisal Aqlan,et al.  A software application for rapid risk assessment in integrated supply chains , 2016, Expert Syst. Appl..

[31]  Ahmed Elragal,et al.  Big Data Analytics: A Literature Review Paper , 2014, ICDM.

[32]  S. Fawcett,et al.  Data Science, Predictive Analytics, and Big Data: A Revolution that Will Transform Supply Chain Design and Management , 2013 .

[33]  Yongkui Liu,et al.  Industry 4.0 and Cloud Manufacturing: A Comparative Analysis , 2017 .

[34]  Erik Hofmann,et al.  Big data and supply chain decisions: the impact of volume, variety and velocity properties on the bullwhip effect , 2017, Int. J. Prod. Res..

[35]  Scott Tonidandel,et al.  Big Data Methods , 2018 .

[36]  Conrad S. Tucker,et al.  Quantifying Product Favorability and Extracting Notable Product Features Using Large Scale Social Media Data , 2015, J. Comput. Inf. Sci. Eng..

[37]  Victor Chang,et al.  A review and future direction of agile, business intelligence, analytics and data science , 2016, Int. J. Inf. Manag..

[38]  Omar El Sawy,et al.  Coordinating for Flexibility in e-Business Supply Chains , 2004, J. Manag. Inf. Syst..

[39]  Hing Kai Chan,et al.  An AHP approach in benchmarking logistics performance of the postal industry , 2006 .

[40]  Thomas F. Edgar,et al.  Smart manufacturing, manufacturing intelligence and demand-dynamic performance , 2012, Comput. Chem. Eng..

[41]  Kirsten E. Martin Ethical Issues in the Big Data Industry , 2015, MIS Q. Executive.

[42]  Roma Mitra Debnath,et al.  Benchmarking telecommunication service in India , 2008 .

[43]  Kai Ding,et al.  Modeling and analyzing of an enterprise relationship network in the context of social manufacturing , 2016 .

[44]  Dazhi Chong,et al.  Big data analytics: a literature review , 2015 .

[45]  Lakshmi S. Iyer,et al.  Business Analytics in the Context of Big Data: A Roadmap for Research , 2015, Commun. Assoc. Inf. Syst..

[46]  Christian N. Madu,et al.  Implementing supply chain quality management , 2008 .

[47]  Kostas S. Metaxiotis,et al.  A first approach to e-forecasting: a survey of forecasting Web services , 2003, Inf. Manag. Comput. Secur..

[48]  Chih-Hsuan Wang,et al.  Using quality function deployment to conduct vendor assessment and supplier recommendation for business-intelligence systems , 2015, Comput. Ind. Eng..

[49]  Marcos Paulo Valadares de Oliveira,et al.  Managing supply chain resources with Big Data Analytics: a systematic review , 2018 .

[50]  Shahriar Akter,et al.  Modelling quality dynamics, business value and firm performance in a big data analytics environment , 2017, Int. J. Prod. Res..

[51]  Nishikant Mishra,et al.  A Multi-Agent Self Correcting Architecture for Distributed Manufacturing Supply Chain , 2011, IEEE Systems Journal.

[52]  Arjan J. van Weele,et al.  Market orientation and innovativeness in supply chains: Supplier's impact on customer satisfaction , 2013 .

[53]  Melnned M. Kantardzic Big Data Analytics , 2013, Lecture Notes in Computer Science.

[54]  A. Gunasekaran,et al.  Big data analytics in logistics and supply chain management , 2018 .

[55]  Reza Hosnavi,et al.  The impact of knowledge management processes on supply chain performance: An empirical study , 2015 .

[56]  Carlos Soares,et al.  Customer segmentation in a large database of an online customized fashion business , 2015 .

[57]  P. Pavlou,et al.  Perceived Information Security, Financial Liability and Consumer Trust in Electronic Commerce Transactions , 2002 .

[58]  You-Shyang Chen,et al.  Classifying the segmentation of customer value via RFM model and RS theory , 2009, Expert Syst. Appl..

[59]  P. Leeflang,et al.  Challenges and solutions for marketing in a digital era , 2014 .

[60]  David C. Yen,et al.  Internet Integrated Customer Relationship Management a Key Success Factor for Companies in the E-Commerce Arena , 2002, J. Comput. Inf. Syst..

[61]  Jhareswar Maiti,et al.  Data mining driven DMAIC framework for improving foundry quality – a case study , 2014 .

[62]  Elliot Bendoly,et al.  Fit, Bias, and Enacted Sensemaking in Data Visualization: Frameworks for Continuous Development in Operations and Supply Chain Management Analytics , 2016 .

[63]  Raphael Amit,et al.  Value Creation through Novel Resource Configurations in a Digitally Enabled World , 2017 .

[64]  Gloria E. Phillips-Wren,et al.  An analytical journey towards big data , 2015, J. Decis. Syst..

[65]  Ricardo Colomo-Palacios,et al.  Towards a Process to Guide Big Data Based Decision Support Systems for Business Processes , 2014 .

[66]  Subhra Chakrabarty,et al.  Using Personality Traits to Select Customer-Oriented Logistics Personnel , 2007, Transportation Journal.

[67]  Michael Amberg,et al.  Designing Global Manufacturing Networks Using Big Data , 2015 .

[68]  Ying Wah Teh,et al.  Big data reduction framework for value creation in sustainable enterprises , 2016, Int. J. Inf. Manag..

[69]  Shahriar Akter,et al.  How ‘Big Data’ Can Make Big Impact: Findings from a Systematic Review and a Longitudinal Case Study , 2015 .

[70]  Ricardo Colomo-Palacios,et al.  Measuring and Querying Process Performance in Supply Chains: An Approach for Mining Big-Data Cloud Storages☆ , 2015 .

[71]  Vanita Yadav,et al.  Women entrepreneurship: research review and future directions , 2016, Journal of Global Entrepreneurship Research.

[72]  Martin J. Liu,et al.  Predicting RFID adoption in healthcare supply chain from the perspectives of users , 2015 .

[73]  Jacques Bughin,et al.  Big data, Big bang? , 2016, Journal of Big Data.

[74]  Boris Otto,et al.  Business value of in-memory technology - multiple-case study insights , 2014, Ind. Manag. Data Syst..

[75]  A. Gunasekaran,et al.  The role of Big Data in explaining disaster resilience in supply chains for sustainability , 2017 .

[76]  Angappa Gunasekaran,et al.  The impact of big data on world-class sustainable manufacturing , 2015, The International Journal of Advanced Manufacturing Technology.

[77]  Fei Tao,et al.  Big Data in product lifecycle management , 2015, The International Journal of Advanced Manufacturing Technology.

[78]  Desheng Dash Wu,et al.  Enterprise risk management: a DEA VaR approach in vendor selection , 2010 .

[79]  R. Ramanathan,et al.  Adoption of business analytics and impact on performance: a qualitative study in retail , 2017 .

[80]  Jay Lee,et al.  Industrial Big Data Analytics and Cyber-physical Systems for Future Maintenance & Service Innovation , 2015 .

[81]  M. Banerjee,et al.  Retail supply chain management practices in India: A business intelligence perspective , 2017 .

[82]  Sai Liang,et al.  Big Data and Industrial Ecology , 2015 .

[83]  T. Simatupang,et al.  An integrative framework for supply chain collaboration , 2005 .

[84]  Mihalis Giannakis,et al.  A multi-agent based system with big data processing for enhanced supply chain agility , 2016, J. Enterp. Inf. Manag..

[85]  Luc LeBel,et al.  A systematic literature review of the supply chain operations reference (SCOR) model application with special attention to environmental issues , 2015 .

[86]  Jussi T. S. Heikkilä,et al.  From supply to demand chain management: efficiency and customer satisfaction , 2002 .

[87]  Manoj Kumar Tiwari,et al.  Selection of a reverse logistics project for end-of-life computers: ANP and goal programing approach , 2008 .

[88]  N. Subramanian,et al.  Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector , 2017 .

[89]  M. S. Sangari,et al.  Business intelligence competence, agile capabilities, and agile performance in supply chain , 2015 .

[90]  M. Tseng,et al.  Toward Sustainability : Using Big Data to Explore Decisive Attributes of Supply Chain Risks and Uncertainties , 2017 .

[91]  Nenad Stefanovic Proactive Supply Chain Performance Management with Predictive Analytics , 2014, TheScientificWorldJournal.

[92]  Shahriar Akter,et al.  Big data analytics and firm performance: Effects of dynamic capabilities , 2017 .

[93]  Loo Hay Lee,et al.  Simulation Optimization: A Review and Exploration in the New Era of Cloud Computing and Big Data , 2015, Asia Pac. J. Oper. Res..

[94]  Yurong Xu,et al.  Adopting customer relationship management technology , 2002, Ind. Manag. Data Syst..

[95]  Andrew Kusiak,et al.  Data-driven smart manufacturing , 2018, Journal of Manufacturing Systems.

[96]  N. Sanders How to Use Big Data to Drive Your Supply Chain , 2016 .

[97]  Angappa Gunasekaran,et al.  A review for mobile commerce research and applications , 2007, Decis. Support Syst..

[98]  Jayant K. Purohit,et al.  Benefits of Implement Big Data Driven Supply Chain Management: An ISM Based Model , 2017 .

[99]  Surya Prakash Singh,et al.  Big data in operations and supply chain management: current trends and future perspectives , 2017 .

[100]  SongIl-Yeol,et al.  Big data technologies and Management , 2017 .

[101]  Gilvan C. Souza,et al.  Supply Chain Analytics , 2016 .

[102]  Morten Brinch,et al.  Practitioners understanding of big data and its applications in supply chain management , 2018 .

[103]  Veda C. Storey,et al.  Big data technologies and Management: What conceptual modeling can do , 2017, Data Knowl. Eng..

[104]  U. Ramanathan Aligning supply chain collaboration using Analytic Hierarchy Process , 2013 .

[105]  Guangming Cao,et al.  Linking Business Analytics to Decision Making Effectiveness: A Path Model Analysis , 2015, IEEE Transactions on Engineering Management.

[106]  Makhlouf Derdour,et al.  Personalized Online Analytical Processing in Big Data Context Using User Profile and Search Context , 2017, Int. J. Strateg. Inf. Technol. Appl..

[107]  Howard D. White,et al.  Pennants for Garfield: bibliometrics and document retrieval , 2018, Scientometrics.

[108]  Dazhong Wu,et al.  A fog computing-based framework for process monitoring and prognosis in cyber-manufacturing , 2017 .

[109]  Rizal Edy Halim,et al.  Marketing productivity and profitability of Indonesian public listed manufacturing firms , 2010 .

[110]  C.K.H. Lee,et al.  A GA-based optimisation model for big data analytics supporting anticipatory shipping in Retail 4.0 , 2017, Int. J. Prod. Res..

[111]  Benjamin T. Hazen,et al.  Big data and predictive analytics for supply chain and organizational performance , 2017 .

[112]  Norman M. Sadeh,et al.  Pushing the Limits of Rational Agents: The Trading Agent Competition for Supply Chain Management , 2010, AI Mag..

[113]  Ray Y. Zhong,et al.  Visualization of RFID-enabled shopfloor logistics Big Data in Cloud Manufacturing , 2015, The International Journal of Advanced Manufacturing Technology.

[114]  S. Schaltegger,et al.  The Sustainability Balanced Scorecard: A Systematic Review of Architectures , 2016 .

[115]  A. Payne,et al.  A Strategic Framework for Customer Relationship Management , 2005 .

[116]  M. Rehman,et al.  Big data and visual analytics in anaesthesia and health care. , 2015, British journal of anaesthesia.

[117]  Fabio Casati,et al.  A Comprehensive and Automated Approach to Intelligent Business Processes Execution Analysis , 2004, Distributed and Parallel Databases.

[118]  Angappa Gunasekaran,et al.  Information technology and systems justification: A review for research and applications , 2006, Eur. J. Oper. Res..

[119]  Rambabu Kodali,et al.  A critical review of lean supply chain management frameworks: proposed framework , 2015 .

[120]  Brian McKenna,et al.  Beyond the Hype , 1998, Online Inf. Rev..

[121]  Gregory L. Schlegel,et al.  Utilizing Big Data and Predictive Analytics to Manage Supply Chain Risk , 2014 .

[122]  Laura W. Winnig GE's big bet on data and analytics , 2016 .

[123]  Catherine Mulligan,et al.  A research agenda on Data Supply Chains (DSC) , 2016 .

[124]  Sunil Tiwari,et al.  Big data analytics in supply chain management between 2010 and 2016: Insights to industries , 2018, Comput. Ind. Eng..

[125]  Mahesh Nagarajan,et al.  Game-Theoretic Analysis of Cooperation Among Supply Chain Agents: Review and Extensions , 2008, Eur. J. Oper. Res..

[126]  Wei Du,et al.  An optimization method for shopfloor material handling based on real-time and multi-source manufacturing data , 2015 .

[127]  M. Wedel,et al.  Marketing Analytics for Data-Rich Environments , 2016 .

[128]  R. J. Kuo,et al.  Integration of artificial neural network and MADA methods for green supplier selection , 2010 .

[129]  A. Gunasekaran,et al.  Big data analytics in logistics and supply chain management: Certain investigations for research and applications , 2016 .

[130]  Rebecca Angeles Anticipated IT infrastructure and supply chain integration capabilities for RFID and their associated deployment outcomes , 2008, iiWAS.

[131]  Adel M. Alimi,et al.  Big data analytics for logistics and transportation , 2015, 2015 4th International Conference on Advanced Logistics and Transport (ICALT).

[132]  David S. Cochran,et al.  Big data analytics with applications , 2014 .

[133]  Michael Yesudas,et al.  Intelligent operational dashboards for smarter commerce using big data , 2014, IBM J. Res. Dev..

[134]  Gülçin Büyüközkan,et al.  Application of a hybrid intelligent decision support model in logistics outsourcing , 2007, Comput. Oper. Res..

[135]  Joris Mens,et al.  Standardisation of Supporting Processes in Healthcare A case study of the APQC Healthcare Process Classification Framework , 2016, Bled eConference.

[136]  Yang Lu,et al.  Big data analytics and big data science: a survey , 2016 .

[137]  Marijn Janssen,et al.  Big and Open Linked Data (BOLD) in research, policy, and practice , 2016, J. Organ. Comput. Electron. Commer..

[138]  C. Narasimhan,et al.  Customer Profitability in a Supply Chain , 2001 .

[139]  Shahriar Akter,et al.  Big data analytics in E-commerce: a systematic review and agenda for future research , 2016, Electronic Markets.

[140]  Jan vom Brocke,et al.  How In-memory Technology Can Create Business Value: Insights from the Hilti Case , 2014, Commun. Assoc. Inf. Syst..

[141]  Bo Meng,et al.  Monitoring the Supply of Products in a Supply Chain Environment: A Fuzzy Neural Approach , 2004, ICEB.

[142]  Angappa Gunasekaran,et al.  Agile manufacturing practices: the role of big data and business analytics with multiple case studies , 2018, Int. J. Prod. Res..

[143]  William Mennell,et al.  Exponential prediction models based on sequence operators , 2001 .

[144]  Lian Duan,et al.  Big data analytics and business analytics , 2015 .

[145]  Rameshwar Dubey,et al.  Impact of big data & predictive analytics capability on supply chain sustainability , 2018 .

[146]  M. Ferreira,et al.  Mergers & acquisitions research: A bibliometric study of top strategy and international business journals, 1980–2010 , 2014 .

[147]  Kevin Leahy,et al.  An industrial big data pipeline for data-driven analytics maintenance applications in large-scale smart manufacturing facilities , 2015, Journal of Big Data.

[148]  Eric W.T. Ngai,et al.  Importance of issues related to RFID-enabled healthcare transformation projects: results from a Delphi study , 2015 .

[149]  Ray Y. Zhong,et al.  A big data approach for logistics trajectory discovery from RFID-enabled production data , 2015 .

[150]  Christina Donnelly,et al.  Digital loyalty card ‘big data’ and small business marketing: Formal versus informal or complementary? , 2015 .

[151]  Ewa Maslowska,et al.  Brand marketing, big data and social innovation as future research directions for engagement , 2016 .

[152]  Lianbiao Cui,et al.  Environmental performance evaluation with big data: theories and methods , 2016, Annals of Operations Research.

[153]  Angappa Gunasekaran,et al.  Performance prediction using supply chain uncertainty modelling , 2006 .

[154]  Ricardo Colomo Palacios,et al.  Real-time business activity monitoring and analysis of process performance on big-data domains , 2016, Telematics Informatics.

[155]  Shahriar Akter,et al.  Why PLS-SEM is suitable for complex modeling? An empirical illustration in Big Data Analytics Quality , 2017 .

[156]  Teck-Yong Eng,et al.  Implications of the Internet for Knowledge Creation and Dissemination in Clusters of Hi-tech Firms , 2004 .

[157]  Xun Xu,et al.  Machine Tool 4.0 for the new era of manufacturing , 2017 .

[158]  Hsien-Tsung Chang,et al.  IoT Big-Data Centred Knowledge Granule Analytic and Cluster Framework for BI Applications: A Case Base Analysis , 2015, PloS one.

[159]  Antônio Márcio Tavares Thomé,et al.  Conducting systematic literature review in operations management , 2016 .

[160]  Shu-Hsien Liao,et al.  Mining customer knowledge for product line and brand extension in retailing , 2008, Expert Syst. Appl..

[161]  A. Sánchez,et al.  Supply chain flexibility and firm performance , 2005 .

[162]  Cornelia Dröge,et al.  THE EFFECTS OF LOGISTICS CAPABILITIES ON FIRM PERFORMANCE: CUSTOMER- FOCUSED VERSUS INFORMATION-FOCUSED CAPABILITIES , 2001 .

[163]  Wei-Hsiu Weng,et al.  Development Trends and Strategy Planning in Big Data Industry , 2014 .

[164]  Sam Ransbotham,et al.  Beyond the hype: The hard work behind analytics success , 2016 .

[165]  T. Oliveira,et al.  Assessing business value of Big Data Analytics in European firms , 2017 .

[166]  Petros Ieromonachou,et al.  Big data analytics in supply chain management: A state-of-the-art literature review , 2017, Comput. Oper. Res..

[167]  S. Vickery,et al.  The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships , 2003 .

[168]  Cyril R. H. Foropon,et al.  Examining the role of big data and predictive analytics on collaborative performance in context to sustainable consumption and production behaviour , 2018, Journal of Cleaner Production.

[169]  John Dumay,et al.  Public sector knowledge management: a structured literature review , 2015, J. Knowl. Manag..

[170]  Dag Näslund,et al.  Theoretical perspectives on information sharing in supply chains: a systematic literature review and conceptual framework , 2014 .

[171]  Injazz J. Chen,et al.  Understanding customer relationship management (CRM): People, process and technology , 2003, Bus. Process. Manag. J..

[172]  A. Boonstra,et al.  Information system conflicts: causes and types , 2022, International Journal of Information Systems and Project Management.

[173]  Joseph Sarkis,et al.  Quantitative models for managing supply chain risks: A review , 2015, Eur. J. Oper. Res..

[174]  Antonio K. W. Lau,et al.  Supplier and customer involvement on new product performance , 2011, Ind. Manag. Data Syst..

[175]  J. Campbell,et al.  An inductive framework for enhancing supply chain integration , 2005 .

[176]  Judit Bar-Ilan,et al.  Citation success index - An intuitive pair-wise journal comparison metric , 2016, J. Informetrics.

[177]  E. Athanassoula Theoretical perspectives. , 1996, Occasional paper.

[178]  Leslie P. Willcocks,et al.  Digitisation, ‘Big Data’ and the transformation of accounting information , 2014 .

[179]  Wolfgang Ketter,et al.  Competitive Benchmarking: An IS Research Approach to Address Wicked Problems with Big Data and Analytics , 2015, MIS Q..

[180]  Terry Anthony Byrd,et al.  Big data analytics: Understanding its capabilities and potential benefits for healthcare organizations , 2018 .

[181]  Ricardo Colomo-Palacios,et al.  Business process improvement by means of Big Data based Decision Support Systems: a case study on Call Centers , 2022, International Journal of Information Systems and Project Management.

[182]  E. Hartmann,et al.  The future and social impact of Big Data Analytics in Supply Chain Management: Results from a Delphi study , 2017 .

[183]  George Q. Huang,et al.  Physical Internet and interconnected logistics services: research and applications , 2017, Int. J. Prod. Res..

[184]  Lihui Wang,et al.  Big data analytics based fault prediction for shop floor scheduling , 2017 .

[185]  Wa Niu,et al.  A Railway Warehouse Information Acquisition System Based on Passive RFID Tag , 2016 .

[186]  Hamid R. Nemati,et al.  E-CRM Analytics: The Role of Data Integration , 2003, J. Electron. Commer. Organ..

[187]  Markku Tuominen,et al.  Customer service based design of the supply chain , 2001 .

[188]  Minyi Guo,et al.  Real-Time Locating Systems Using Active RFID for Internet of Things , 2016, IEEE Systems Journal.

[189]  Fabiano Kümmel Heller,et al.  Technological innovation applied to walmart and tesco’s supply chain , 2017 .

[190]  Subhash Sharma,et al.  The Role of Relational Information Processes and Technology Use in Customer Relationship Management , 2005 .

[191]  Patrick Valduriez,et al.  A survey of scheduling frameworks in big data systems , 2018, Int. J. Cloud Comput..

[192]  Claude Sammut,et al.  Predicting the Duration of Concrete Operations Via Artificial Neural Network and by Focusing on Supply Chain Parameters , 2014 .

[193]  Benjamin T. Hazen,et al.  Data quality for data science, predictive analytics, and big data in supply chain management: An introduction to the problem and suggestions for research and applications , 2014 .

[194]  Hans W. Ittmann,et al.  The impact of big data and business analytics on supply chain management , 2015 .

[195]  Jeong Yong Ahn,et al.  On the design concepts for CRM system , 2003, Ind. Manag. Data Syst..

[196]  Yang Yu,et al.  A Business Object-oriented Approach for Process Modeling , 2017, ChineseCSCW.

[197]  Manfred Morari,et al.  Scenario-based model predictive control for multi-echelon supply chain management , 2016, Eur. J. Oper. Res..

[198]  Loet Leydesdorff,et al.  Professional and citizen bibliometrics: complementarities and ambivalences in the development and use of indicators—a state-of-the-art report , 2016, Scientometrics.

[199]  Conrad S. Tucker Quantifying Product Favorability , 2015 .

[200]  Benjamin T. Hazen,et al.  Back in business: operations research in support of big data analytics for operations and supply chain management , 2016, Annals of Operations Research.

[201]  Qingyu Zhang,et al.  Big data analytics with swarm intelligence , 2016, Ind. Manag. Data Syst..

[202]  Ridha Derrouiche,et al.  Big Valuable Data in Supply Chain: Deep Analysis of Current Trends and Coming Potential , 2017, PRO-VE.

[203]  Jay Lee,et al.  Service Innovation and Smart Analytics for Industry 4.0 and Big Data Environment , 2014 .

[204]  Carsten Felden,et al.  Shaping the Next Incarnation of Business Intelligence , 2014, Business & Information Systems Engineering.

[205]  Michael G. Alles Drivers of the Use and Facilitators and Obstacles of the Evolution of Big Data by the Audit Profession , 2015 .

[206]  Xiaojun Wang,et al.  Dynamic supply chain decisions based on networked sensor data: an application in the chilled food retail chain , 2017, Int. J. Prod. Res..

[207]  Bongsug Chae,et al.  Big Data and IT-Enabled Services: Ecosystem and Coevolution , 2015, IT Professional.

[208]  Manoj Kumar Tiwari,et al.  Big-data analytics framework for incorporating smallholders in sustainable palm oil production , 2017 .

[209]  R. K. Shukla,et al.  An integrated approach of Fuzzy AHP and Fuzzy TOPSIS in modeling supply chain coordination , 2014 .

[210]  T. Schoenherr,et al.  Data Science, Predictive Analytics, and Big Data in Supply Chain Management: Current State and Future Potential , 2015 .

[211]  A. Kogan,et al.  Big Data in Accounting: An Overview , 2015 .

[212]  Indranil Bose,et al.  Managing a Big Data project: The case of Ramco Cements Limited , 2015 .