A reengineering framework for evaluating a financial imaging system

T HIS article presents a framework for comparing and evaluating efforts in reengineering, or business process redesign. The framework is applied to the study of the reengineering of the securities processing function at the brokerage and financial services firm Merrill Lynch, comparing the firm’s old and new processes. The new process features image processing, character recognition, and extensive redesign. Reengineering, one of the latest trends in the information systems field, is defined by Hammer and Champy [4] as “the fundamental