Assessing the innovative ability of FM teams: a review

Facility management (FM) teams must deal with the creation of value in the physical world of resources and a virtual world made of information. Therefore, an innovative approach in the day‐to‐day FM operation is crucial. Studying the innovative ability of the FM teams contributes to the ongoing discussion in the field concerning the innovative ability of in‐house FM departments in comparison to their outsourced counterparts. The focus of this article is on the innovative ability of in‐house and outsourced FM teams. The article addresses the issue of innovative ability of FM teams from a theoretical perspective, suggesting an assessment framework to be used, providing an overview of implementation mechanisms of an innovation project. It concludes with a methodological application of the framework developed.