Eliciting Goals for Business Process Models with Non-Functional Requirements Catalogues

While traditional approaches in business process modelling tend to focus on “how” the business processes are performed (adopting a behavioural description in which business processes are described in terms of procedural aspects), in goal-oriented business process modelling [23][24][6], the proposals strive to extend traditional business process methodologies by providing a dimension of intentionality to the business processes. One of the difficulties in enabling goal-oriented business process modelling is the identification of goals. This paper reports on a study conducted in an organization in which we have obtained several goal models which were represented in Tropos methodology, each one corresponding to a business process also modelled in the scope of the study. A preliminary goal elicitation activity has been carried out for collecting an initial version of the goal models. After that, we have obtained a second version of the goal models by using the NFR catalogues as a tool in goal elicitation. We have found the NFR catalogues to be useful in goal elicitation, uncovering goals that did not arise during previous interviews.