A Framework for Encapsulating Best Business Practices for Electricity Supply Industry intoGeneric Patterns

This work presents a Web based tool implementing a framework that is being used to fulfil one of the main objectives of the ESPRIT project ELEKTRA : the discovery of the generalised patterns of change management for re-using them in similar settings in other electricity companies. The term ‘pattern’ refers to knowledge that may be repeatable from one situation to another, and shareable by different users. The issues of defining (a) the structure of a knowledge repository of good business practices for managing change in organisations and (b) a Web based tool for providing a means for retrieving and accessing this knowledge are developed in this paper. The tool allows to introduce, in a company involved in a change management, a common repository of reusable knowledge easily accessible and customisable by the stakeholders.

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