A Cue Alone or a Probe to Think? The Dual Role of Affect in Product Evaluations

Two studies investigate the conditions under which mood acts as a heuristic cue that influences the judgments of a message and when mood acts as a resource (facilitates relational elaboration). The findings indicate that mood serves as a cue when the message information is not easily accessible. This outcome is qualified by the individuals' willingness to hold accurate beliefs. When respondents are alerted to the potential effect of their mood on their judgment, they correct for it. Positive mood acts as a resource when information about the target is accessible and there are contextual cues that are perceived as relevant to the judgment of a target. (c) 2006 by JOURNAL OF CONSUMER RESEARCH, Inc..

[1]  G. Keppel Design and analysis: A researcher's handbook, 3rd ed. , 1991 .

[2]  M. Zeelenberg,et al.  The impact of accuracy motivation on interpretation, comparison, and correction processes: accuracy x knowledge accessibility effects. , 1998, Journal of personality and social psychology.

[3]  M. Goldberg,et al.  Mood, Awareness, and Product Evaluation , 1993 .

[4]  Victor Ottati,et al.  Effects on mood during exposure to target information on subsequently reported judgments: An on-line model of misattribution and correction. , 1996 .

[5]  J. Forgas Mood and judgment: the affect infusion model (AIM). , 1995, Psychological bulletin.

[6]  Leila T. Worth,et al.  Processing deficits and the mediation of positive affect in persuasion. , 1989, Journal of personality and social psychology.

[7]  Shelley E. Taylor,et al.  Social cognition, 2nd ed. , 1991 .

[8]  G. Keppel,et al.  Design and Analysis: A Researcher's Handbook , 1976 .

[9]  G. Clore,et al.  Mood and the use of scripts: does a happy mood really lead to mindlessness? , 1996, Journal of personality and social psychology.

[10]  P. Herr,et al.  Consequences of priming: Judgment and behavior. , 1986 .

[11]  Shelley E. Taylor,et al.  Social Cognition, from Brains to Culture , 1984 .

[12]  A. Isen,et al.  Positive affect and decision making. , 1993 .

[13]  A. Isen,et al.  Positive affect facilitates creative problem solving , 1987 .

[14]  A. Isen,et al.  Positive Affect Facilitates Integration of Information and Decreases Anchoring in Reasoning among Physicians , 1997 .

[15]  A. Isen,et al.  Affect, accessibility of material in memory, and behavior: a cognitive loop? , 1978, Journal of personality and social psychology.

[16]  John T. Cacioppo,et al.  The Elaboration Likelihood Model of Persuasion , 1986, Advances in Experimental Social Psychology.

[17]  Harish Sujan,et al.  The influence of mood on categorization: A cognitive flexibility interpretation. , 1990 .

[18]  Michel Tuan Pham Representativeness, Relevance, and the Use of Feelings in Decision Making , 1998 .

[19]  A. Isen,et al.  The influence of affect on categorization. , 1984 .

[20]  Y. Trope,et al.  Walking the tightrope between feeling good and being accurate: mood as a resource in processing persuasive messages. , 2002, Journal of personality and social psychology.

[21]  Paul W. Miniard,et al.  Mood as a Determinant of Postconsumption Product Evaluations: Mood Effects and Their Dependency on the Affective Intensity of the Consumption Experience , 1992 .

[22]  Alice M. Tybout,et al.  Context Effects at Encoding and Judgment in Consumption Settings: The Role of Cognitive Resources , 1997 .

[23]  S. Chaiken Heuristic versus systematic information processing and the use of source versus message cues in persuasion. , 1980 .

[24]  S. Fiske,et al.  The Handbook of Social Psychology , 1935 .

[25]  G. Clore,et al.  Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states. , 1983 .

[26]  S. Chaiken The heuristic model of persuasion. , 1987 .

[27]  A. Isen,et al.  The effect of feeling state on evaluation of positive, neutral, and negative stimuli: When you "accentuate the positive," do you "eliminate the negative"? , 1982 .

[28]  N. Schwarz Feelings as information: Implications for affective influences on information processing. , 2001 .

[29]  Michel Tuan Pham,et al.  When Arousal Influences Ad Evaluation and Valence Does Not (and Vice Versa) , 2001 .

[30]  Angela Y. Lee,et al.  The Effects of Positive Mood on Memory , 1999 .

[31]  N. Schwarz,et al.  Mood and Persuasion: Affective States Influence the Processing of Persuasive Communications , 1991 .

[32]  F. Strack,et al.  Mood and Persuasion , 1990 .

[33]  P. Herr,et al.  On the consequences of priming: Assimilation and contrast effects , 1983 .

[34]  L. L. Martin,et al.  Set/reset: use and disuse of concepts in impression formation. , 1986, Journal of personality and social psychology.

[35]  J. Mazanec,et al.  Consumer decision making. , 1994 .

[36]  G. Clore,et al.  Affective causes and consequences of social information processing. , 1994 .

[37]  Shelley E. Taylor The social being in social psychology. , 1998 .

[38]  Duane T. Wegener,et al.  Positive mood can increase or decrease message scrutiny: the hedonic contingency view of mood and message processing. , 1995, Journal of personality and social psychology.

[39]  D. Mackie,et al.  Mood effects on attitude judgments: independent effects of mood before and after message elaboration. , 1992, Journal of personality and social psychology.

[40]  Norbert Schwarz,et al.  Soccer, rooms, and the quality of your life: Mood effects on judgments of satisfaction with life in general and with specific domains , 1987 .