Fuzzy approach for the selection of third party reverse logistics provider

Purpose – The purpose of this paper is to propose a structured model for evaluating and selecting the best third party reverse logistics provider (3PRLP) under fuzzy environment for the battery industry.Design/methodology/approach – In this paper, the multi‐criteria decision‐making tools such as analytic hierarchy process (AHP) and fuzzy analytic hierarchy process (FAHP) are adopted to solve the problem of selection of 3PRLP.Findings – In a real‐time situation, collecting the returned products from the customer end to the manufacturer end becomes more tedious, time consuming work and also it makes the information flow in the supply chain management more complex. A separate logistics system has to be developed in order to inspect and maintain the collected returned products in the down stream management. This current scenario encourages the top‐level management to seek for an alternative for collecting the returned products instead of making their supply chain structure to be complex. This gives rise to th...

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