HANDLING MISCOMMUNICATION: WHY BOTHER?

Miscommunication occurs frequently in any communicative interaction. Despite a long history of studies of miscommunication across a range of different disciplines, the focus in spoken dialogue technology has been almost exclusively on miscommunication caused by speech recognition errors. This chapter reviews approaches to miscommunication in several different disciplines and examines the issues involved in assessing the need to deal with miscommunication that arises in interactions with spoken dialogue systems and what methods can be used in different interactional contexts to repair miscommunication.

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