Using performance measurement for decision making in mid‐sized academic libraries

Purpose – The purpose of this paper is to assess whether Beck's research method and instruments, which were carried out in 2002 in larger and more research‐based libraries, are applicable to academic libraries of other types and sizes.Design/methodology/approach – This paper reports the results of a year‐long study on the impact of assessment on library decision making in nine small to medium sized academic libraries in the USA. The study replicates Susan J. Beck's 2002 study on the impact of assessment on decision making in nine Association of Research Libraries (ARL) libraries in North America which was carried out in larger and more research‐based libraries. Directors and key administrators were interviewed to gather qualitative data. Two survey instruments were used to gather quantitative data: Beck's “Factors in decision‐making” survey and “Do you have a culture of assessment?” survey adapted from Amos Lakos (University of California at Los Angeles) and Betsy Wilson (University of Washington) – 1998;...