ISSUES WITH THE SUCCESS OF MICRO FINANCE

Research from across the world today suggests that inclusive and developed financial systems are related to better income distribution and faster economic growth. Microfinance is one such concept that gives the masses and underprivileged section of the society, access to business opportunities and the power to overcome ossified social structures. In the light of problem, background leads to the following problem statement, which will also be the overarching question/ statement for this investigation: What is the impact of Microfinance on living standards, Empowerment and poverty alleviation of the poor people in Orissa? So objectives prepared are: to find out the major issues of the micro financing in Odisha, to make comparative analysis of two Micro-finance Service providers and to investigate the major dimensions of service performances of Micro finance institutes. Primary data has been collected through SERVPERF scale consisting of 22 no. of items. Responded will be selected by convenient method of sampling. Factor 1: constitutes of convenient operating hours, customers individualized attention, customers, best interests, and convenient operating hours. Factor 2: constitutes tell its customers, never too busy, specific needs of customers. Factor 3: constitutes physical facilities, keeps its records, feel safe transactions, polite. Factor 4: constitutes up-to-date equipment, sympathetic and reassuring, services at the time, it promises, prompt service, customers personal attention. Factor 5: constitutes visually appealing, well dressed and appear, neat, Promises to do something, Dependable, trust employees, adequate support from Bank.