Travellers require information on individual transport systems when planning a journey. Many transport-rich urban environments contain numerous underlying transport infrastructures, offering a traveller various ways to complete the journey. This paper presents the smart traveller information service, a system designed to offer travellers an easy to use and efficient means of planning journeys in an otherwise complex multi-modal transport environment. The smart traveller information service bridges the coordination gap between the available transport systems (both public and private), and hides the complexity of the travel planning process from the user. This allows travellers to construct detailed journey plans without concerning themselves with the often heterogeneous and disjoint nature of the available transport facilities.
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