Making use of knowledge sharing technologies

Purpose – The purpose of this paper is to show that collaboration is a vital cog in the “wheel” of knowledge management. The exchange of knowledge between individuals and enterprises is accomplished by knowledge sharing technology, enabling tools that provide communication and knowledge capture in the form of wikis, blogs, online repositories, and instant messaging applications. In order to keep pace with the demands of the ever‐changing knowledge economy, organizations must be aware of the knowledge sharing tools that are in use today, customizing the technology to help them maintain a competitive advantage in the global marketplace. This article introduces knowledge sharing products that are readily available in the commercial market. Products distributed by SalesForce.com, BMC Software, DCASoft, and Atlassian are highlighted. An evaluation of Atlassian's Confluence collaboration product is provided.Design/methodology/approach – The paper lists the capabilities of product offerings by several companies,...