Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services

To fulfil the requirements of the EU Services Directive, suppliers of public services have to realign their product and process organisation. At present, a summary on the implementation status does not exist for European capitals and large cities. Thus, the paper presents the status quo by illustrating the results of a benchmarking survey. The survey analyses the offer of G2B eServices in all 27 European capitals and all European cities with more than 500.000 inhabitants and it was done in 21 first EU-languages and in English as second language. The findings of the survey address academic research as well as administration practice in the context of eGovernment.