You Want Me to Trust a ROBOT? The Development of a Human–Robot Interaction Trust Scale

Trust plays a critical role when operating a robotic system in terms of both acceptance and usage. Considering trust is a multidimensional context dependent construct, the differences and common themes were examined to identify critical considerations within human–robot interaction (HRI). In order to examine the role of trust within HRI, a measurement tool was generated based on five attributes: team configuration, team processes, context, task, and system (Yagoda in Human Factors and Ergonomics Society Annual Meeting, San Francisco, CA, pp. 304–308, 2010). The HRI trust scale was developed based on two studies. The first study conducts a content validity assessment of preliminary items generated, based on a review of previous research within HRI and automation, using subject matter experts (SMEs). The second study assesses the quality of each trust scale item derived from the first study. The results were then compiled to generate the HRI trust measurement tool.

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