A MODEL OF SUCCESS FACTORS FOR E-GOVERNMENT ADOPTION - THE CASE OF POLAND

Ƞ This research focuses on the possible success factors of e-government in Poland. The purpose of this research was to identify success factors for adopting e-government in this country. The paper continues as follows. Firstly, the paper clarifies the concept of e-government and reviews success factors of e-government proposed by various authors in literature. Secondly, the success factors for adopting e-government in Poland are identified and the model of success factors is proposed. This model embraces the four categories of success factors. They are: economic, socio-cultural, technological and organizational. All the factors are considered in three stages: (1) ICTs access - reflecting technical and economic accessibilities of ICTs, (2) ICTs competences - reflecting competences and awareness related to the use of ICTs, (3) ICTs use - reflecting actual usage of ICTs. The paper concludes with a discussion on research findings, implications, and avenues for further research. This work contributes to extant research by showing a holistic approach to the success factors for adopting e-government, especially in transition economies.

[1]  Donald F. Norris,et al.  Does managerial orientation matter? The adoption of reinventing government and e‐government at the municipal level * , 2005, Inf. Syst. J..

[2]  Sharmila Pixy Ferris,et al.  Teaching, Learning and the Net Generation: Concepts and Tools for Reaching Digital Learners , 2011 .

[3]  Jyoti Choudrie,et al.  Realising e-government in the UK: rural and urban challenges , 2005, J. Enterp. Inf. Manag..

[4]  Heather A. Smith,et al.  Information Technology and Organizational Transformation: Solving the Management Puzzle , 2004 .

[5]  C. Avgerou Discourses on ICT and Development , 2010 .

[6]  Paul Beynon-Davies,et al.  Models for e‐government , 2007 .

[7]  Ewa Ziemba,et al.  Building a Regional Structure of an Information Society on the Basis of e-Administration , 2012 .

[8]  Colin Blackman,et al.  Stumbling along or grave new world? Towards Europe's information society , 2004 .

[9]  J. Rockart Chief executives define their own data needs. , 1979, Harvard business review.

[10]  Christian Fuchs Sustainability and the Information Society , 2006, HCC.

[11]  Vicente Pina,et al.  E-government evolution in EU local governments: a comparative perspective , 2009, Online Inf. Rev..

[12]  Nina Evans,et al.  Interdisciplinary Journal of Information, Knowledge, and Management Barriers to the Effective Deployment of Information Assets: an Executive Management Perspective , 2022 .

[13]  M. Hilbert,et al.  The Maturing Concept of E-Democracy: From E-Voting and Online Consultations to Democratic Value Out of Jumbled Online Chatter , 2009 .

[14]  Hyun Jung Yun,et al.  Building on Success: The Diffusion of e-Government in the American States , 2010 .

[15]  E. Ziemba,et al.  A practical perspective on the developing information society - case studies , 2013 .

[16]  José Ramón Gil-García,et al.  Exploring E-Government Benefits and Success Factors , 2007 .

[17]  ISO / IEC 25010 : 2011 Systems and software engineering — Systems and software Quality Requirements and Evaluation ( SQuaRE ) — System and software quality models , 2013 .

[18]  Robert M. Davison,et al.  From government to e-government: a transition model , 2005, Inf. Technol. People.

[19]  Anne Morris,et al.  Factors Influencing the Adoption of E-government Services , 2009, J. Softw..

[20]  Ruth C. Carter,et al.  Brainstorming , 2002 .

[21]  Mehdi Asgarkhani,et al.  DIGITAL GOVERNMENT AND ITS EFFECTIVENESS IN PUBLIC MANAGEMENT REFORM , 2005 .

[22]  E. Ziemba,et al.  New perspectives on information society: The maturity of research on a sustainable information society , 2013 .

[23]  Lazar Rusu,et al.  The effect of critical success factors on IT governance performance , 2011, Ind. Manag. Data Syst..

[24]  Yuan Long,et al.  Using Social Development Lenses to Understand E-Government Development , 2006, J. Glob. Inf. Manag..

[25]  Ewa Ziemba,et al.  E-government application at the regional level in Poland — The case of SEKAP , 2012, 2012 Federated Conference on Computer Science and Information Systems (FedCSIS).

[26]  Paul D Jeanne Ellis Ormrod Leedy,et al.  Practical Research: Planning and Design , 1974 .

[27]  Caroline J. Tolbert,et al.  The Effects of E-Government on Trust and Confidence in Government , 2003, DG.O.

[28]  Princely Ifinedo,et al.  Determinants of eGovernment maturity in the transition economies of central and eastern europe , 2011 .

[29]  Nagy K. Hanna,et al.  Transforming Government and Building the Information Society: Challenges and Opportunities for the Developing World , 2010 .

[30]  Carlos Serrano-Cinca,et al.  Determinants of e-government extension , 2009, Online Inf. Rev..

[31]  Christopher G. Reddick,et al.  A two-stage model of e-government growth: Theories and empirical evidence for U.S. cities , 2004, Gov. Inf. Q..

[32]  Ewa Ziemba,et al.  The Holistic and Systems Approach to the Sustainable Information Society , 2013, J. Comput. Inf. Syst..

[33]  Jennie Carroll,et al.  Excluded again: implications of integrated e-government systems for those at the margins , 2008, Inf. Technol. People.

[34]  Zlatko J. Kovacic,et al.  The Impact of National Culture on Worldwide eGovernment Readiness , 2005, Informing Sci. Int. J. an Emerg. Transdiscipl..

[35]  Alex Koohang,et al.  ACTIVE LEARNING IN E-LEARNING: ADVANCING A SYSTEMIC MODEL , 2012 .

[36]  Don Tapscott,et al.  Wikinomics: How Mass Collaboration Changes Everything , 2006 .

[37]  Abobakr Sultan,et al.  Analytic hierarchy process for the success of e‐government , 2012 .

[38]  Wullianallur Raghupathi,et al.  The Relationship Between Information and Communication Technologies and Country Governance: An Exploratory Study , 2011, Commun. Assoc. Inf. Syst..

[39]  Helle Zinner Henriksen,et al.  The forgotten promise of e-government maturity: Assessing responsiveness in the digital public sector , 2011, Gov. Inf. Q..

[40]  I. García‐Sánchez,et al.  Determinants of E-Government Development: Some Methodological Issues , 2012 .

[41]  N. Dalkey STUDIES IN THE QUALITY OF LIFE; DELPHI AND DECISION-MAKING. , 1972 .

[42]  Chauncey E. Wilson,et al.  User Experience Re-Mastered: Your Guide to Getting the Right Design , 2009 .

[43]  Peter E.D. Love,et al.  Evaluating Information Systems: Public and Private Sector , 2008 .

[44]  Suzanne Rivard,et al.  Information Technology and Organizational Transformation , 2004 .

[46]  Gordon Z. Oyomno Towards a framework for assessing the maturity of government capabilities for 'e-government' , 2003 .

[47]  Henrik Agndal,et al.  Role of Inter-organizational Networks and Interpersonal Networks in an Industrial District , 2008 .

[48]  Jong-Min Choe,et al.  How to classify the types of inter-organizational relationships in manufacturing firms , 2011 .

[49]  Helana Scheepers,et al.  Organizational adaptation to sustain information technology: the case of e-government in developing countries , 2012 .

[50]  Sunny Marche,et al.  E-Government and E-Governance: The Future Isn't What It Used To Be , 2009 .

[51]  Lorenz M. Hilty,et al.  Information technology and sustainability : essays on the relationship between ICT and sustainable development , 2008 .

[52]  Fotis Kitsios,et al.  New service development in e‐government: identifying critical success factors , 2010 .

[53]  Daniel L. Sherrell,et al.  Communications of the Association for Information Systems , 1999 .

[54]  A. Sharif Transforming Government: People, Process and Policy , 2008 .

[55]  Mateja Kunstelj,et al.  Analysing the Demand Side of E-Government: What Can We Learn From Slovenian Users? , 2007, EGOV.

[56]  Lorenz M. Hilty Information Technology and Sustainability - Essays on the Relationship between Information Technology and Sustainable Development , 2008 .

[57]  Zahir Irani,et al.  E-government adoption: architecture and barriers , 2005, Bus. Process. Manag. J..

[58]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[59]  Qiang Zhao E-Government evaluation of delivering public services to citizens among cities in the Yangtze River Delta , 2010 .

[60]  Fang Zhao,et al.  Impact of National Culture on E-Government Development: A Global Study , 2011, Internet Res..

[61]  Yair Levy,et al.  Towards a guide for novice researchers on research methodology: Review and proposed methods , 2009 .

[62]  K. Grunert The Concept of Key Success Factors : Theory and Method , 1998 .

[63]  Murray Turoff,et al.  The Delphi Method: Techniques and Applications , 1976 .

[64]  Chia-Chien Hsu,et al.  The Delphi Technique: Making Sense of Consensus , 2007 .

[65]  Antonio Cordella,et al.  Information systems in the public sector: The e-Government enactment framework , 2010, J. Strateg. Inf. Syst..

[66]  Jao-Hong Cheng,et al.  Inter-organizational relationships and information sharing in supply chains , 2011, Int. J. Inf. Manag..

[67]  Dirk Müller,et al.  Information, information systems, information society: interpretations and implications , 2008, Poiesis Prax..