论文信息 - Adaptive Municipal e-forms

Adaptive Municipal e-forms

Adaptation of electronic forms seems to be a step forward to reduce the burden for people who fill in forms. Municipalities more and more offer eforms online that can be used to request a municipal product or service. To create adaptive e-forms that satisfy the need of end-users, involvement of those users in design activities and evaluation is necessary. This paper describes the design of adaptive municipal e-forms and the way user-groups were involved in the design activities and will be involved in evaluation.

E.M.A.G. van Dijk | P. M. Kuiper | A. K. Boerma

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