Factors influencing the adoption of M-commerce: An exploratory Analysis

Mobile Commerce, also known as, M-commerce is thought to be the next big phase in this technologically dependent society after E-commerce era. However, its adoption and level of use is low in Malaysia compared to others nations such as Korea, Singapore, and Japan. This study aims to identify some factors that affect the adoption of Mcommerce in Malaysia based on traditional technology models such as Theory of Reason Action (TRA), Theory of Planned Behavior (TPB),Technology Acceptance Model (TAM) and Diffusion Innovation theory (DOI). In this research, an exploratory factor analysis was conducted on different measures to identify the underlying factors influencing the adoption of M-commerce. The findings revealed that all the thirteen (13) factors were statistically significant and can affect the adoption of m-commerce.

[1]  Shin-Yuan Hung,et al.  Critical factors of WAP services adoption: an empirical study , 2003, Electron. Commer. Res. Appl..

[2]  Mohamed Khalifa,et al.  Adoption of Mobile Commerce: Role of Exposure , 2002, HICSS.

[3]  R. Rettie,et al.  Adoption and usage of M-commerce: a cross-cultural comparison of Hong Kong and the United Kingdom , 2005 .

[4]  Per E. Pedersen,et al.  Adoption of Mobile Internet Services: An Exploratory Study of Mobile Commerce Early Adopters , 2005, J. Organ. Comput. Electron. Commer..

[5]  D. Aaker Marketing Research With Spss 14.0 , 2008 .

[6]  I. Ajzen,et al.  Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research , 1977 .

[7]  Frada Burstein,et al.  A Practical Measure of Employee Satisfaction with B2E Portals , 2007, ICIS.

[8]  Elena Karahanna,et al.  Time Flies When You're Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage , 2000, MIS Q..

[9]  David Gefen,et al.  Reflections on the dimensions of trust and trustworthiness among online consumers , 2002, Data Base.

[10]  Alain Yee-Loong Chong,et al.  What drives Malaysian m-commerce adoption? An empirical analysis , 2009, Ind. Manag. Data Syst..

[11]  Karen Coppock,et al.  E‐Commerce and Development Report 2001 , 2003 .

[12]  Mohamed Khalifa,et al.  DETERMINANTS OF M-COMMERCE ADOPTION: AN INTEGRATED APPROACH , 2006 .

[13]  Yan Li,et al.  Evaluating factors affecting the adoption of mobile commerce in agriculture: An empirical study , 2007 .

[14]  Charles D. Barrett Understanding Attitudes and Predicting Social Behavior , 1980 .

[15]  Chin Wong Chin,et al.  The state of deployment and adoption of mobile services in Malaysia: A comparative study , 2005 .

[16]  Xu Lu,et al.  Factors Influencing the Adoption of Mobile Learning , 2008 .

[17]  Detmar W. Straub,et al.  The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption , 2000, J. Assoc. Inf. Syst..

[18]  T. Bhatti,et al.  Journal of Internet Banking and Commerce , 2022 .

[19]  Mohamed Khalifa,et al.  Drivers for Transactional B2C M-Commerce Adoption: Extended Theory of Planned Behavior , 2008, J. Comput. Inf. Syst..

[20]  Sumeet Gupta,et al.  Value-based Adoption of Mobile Internet: An empirical investigation , 2007, Decis. Support Syst..

[21]  Andy Field,et al.  Discovering statistics using SPSS, 2nd ed. , 2005 .

[22]  I. Ajzen,et al.  Understanding Attitudes and Predicting Social Behavior , 1980 .

[23]  Dai-Yon Cho,et al.  Analysis of Trust in Internet and Mobile Commerce Adoption , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[24]  Colin Camerer,et al.  Not So Different After All: A Cross-Discipline View Of Trust , 1998 .

[25]  Patrick De Pelsmacker,et al.  Marketing Research with SPSS , 2008 .

[26]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[27]  Sherah Kurnia,et al.  Adoption of Mobile Commerce Services by Individuals: A Meta-Analysis of the , 2007, International Conference on the Management of Mobile Business (ICMB 2007).

[28]  Jen-Her Wu,et al.  What drives mobile commerce?: An empirical evaluation of the revised technology acceptance model , 2005, Inf. Manag..

[29]  Mohamed Khalifa,et al.  Explaining the adoption of transactional B2C mobile commerce , 2008, J. Enterp. Inf. Manag..

[30]  Kar Yan Tam,et al.  Understanding the behavior of mobile data services consumers , 2008, Inf. Syst. Frontiers.

[31]  Fred D. Davis Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[32]  Sherah Kurnia,et al.  A Literature Analysis on the Adoption of Mobile Commerce Services by Individuals , 2007 .

[33]  David Gefen,et al.  TAM or Just Plain Habit: A Look at Experienced Online Shoppers , 2003, J. Organ. End User Comput..

[34]  Chin-Lung Hsu,et al.  Why do people play on-line games? An extended TAM with social influences and flow experience , 2004, Inf. Manag..

[35]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[36]  Gary Garrison,et al.  Investigating mobile wireless technology adoption: An extension of the technology acceptance model , 2009, Inf. Syst. Frontiers.

[37]  Fred D. Davis,et al.  User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .

[38]  I. Ajzen The theory of planned behavior , 1991 .

[39]  Fatudimu Ibukun Tolulope,et al.  M-Commerce Implementation in Nigeria: Trends and Issues , 2007 .

[40]  Andy P. Field,et al.  Discovering Statistics Using SPSS , 2000 .

[41]  Anthony A. Chew The Adoption of M-Commerce in the United States , 2006 .

[42]  Chin Chin Wong,et al.  Factors influencing the adoption of mobile entertainment: empirical evidence from a Malaysian survey , 2005, International Conference on Mobile Business (ICMB'05).

[43]  Constantinos K. Coursaris,et al.  M‐Commerce in Canada: An Interaction Framework for Wireless Privacy , 2009 .

[44]  Sirkka L. Jarvenpaa,et al.  Consumer trust in an Internet store , 2000, Inf. Technol. Manag..

[45]  Sang Yong Kim,et al.  Journal of Internet Banking and Commerce Factors Influencing the Adoption Behavior of Mobile Banking: a South Korean Perspective , 2022 .

[46]  Per E. Pedersen,et al.  Understanding mobile commerce end-user adoption: a triangulation perspective and suggestions for an exploratory service evaluation framework , 2002, Proceedings of the 35th Annual Hawaii International Conference on System Sciences.

[47]  Peter A. Todd,et al.  Assessing IT usage: the role of prior experience , 1995 .

[48]  Thompson S. H. Teo,et al.  Adoption of WAP-enabled mobile phones among Internet users , 2003 .