Towards a procedure model in terminology management

Purpose – There is a lack of efficiency when dealing with information and searching for the right content. Aims to present a procedural model which in essence is a generalized approach to terminology management, with which to build and maintain glossaries and taxonomies.Design/methodology/approach – In addition to an extensive literature review, analysis of three action research cases with several corporate partners is presented. The first case focuses on the introduction of a glossary for a Swiss insurance company. The second illustrates the results from setting up a corporate taxonomy at an international professional services firm. The third case combines glossary and taxonomy for document classification and retrieval.Findings – Glossary and taxonomy are suitable for solving a wide range of terminological defects. Usage and maintenance processes play a central role in the management of terms and should be well defined. Only a well‐suited trade‐off between centralized and decentralized terminology manage...

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