Conceptualization of a robust performance assessment and evaluation model for consolidating community water systems.

Community water systems (CWS) face significant competing forces for change from decreasing water resource availability, stricter water quality regulations, decreasing federal subsidies, increasing public scrutiny, decreasing financial health, and increasing infrastructure replacement costs. These competing forces necessitate increasing consolidation responses among financially stressed CWS. Consolidation responses allow financially stressed CWS to increase levels of service by taking advantage of economy of scale benefits, such as eliminating service duplications across administration and operational functions. Consolidation responses also promote improved financial accountability among consolidating CWS, especially when operating as integral subsystems of a larger regional drinking water supply (RDWS) system. The goal of this paper is to propose a conceptual model for robust performance assessment and evaluation (PAE) among consolidating CWS. The objectives of this paper are to conceptualize methods for: (1) consistent performance assessment and (2) uniform summative performance evaluation among consolidating CWS. The expected outcome from implementing robust PAE among consolidating CWS is increased levels of service through transparent benchmarking and improved financial accountability. The proposed robust PAE model provides the basis for constructing decision support system (DSS) tools that estimate efficient solutions for allocating limited financial resources among consolidating CWS. The paper is a significant departure from current CWS PAE approaches in two ways. First, it provides a goal-oriented approach for robust PAE among consolidating CWS. Second, it constructs efficiency-based performance metrics to temporally and spatially monitor the degree of attainment of the RDWS systems' goal.